Dana Boardman
Fort Fairfield ,ME
Summary
Dynamic Health Informatics professional with a proven track record at Optum, UnitedHealth Group, enhancing clinical processes and system efficiencies. Excelled in metrics analysis and effective communication, driving significant improvements in workflow processes. Skilled in deploying new technologies and training staff, demonstrating a blend of technical expertise and interpersonal skills.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Health Informatics
Optum, UnitedHealth Group
Presque Isle, ME
12.2023 - Current
- Conducted training sessions for staff members on proper use of population health informatics systems.
- Developed and maintained clinical information systems to support healthcare providers in patient care.
- Provided technical guidance to staff on how to use electronic health record systems effectively.
- Contributed to the deployment of new technologies.
- Performed quality assurance testing of clinical information systems prior to deployment.
- Identified areas of improvement in existing clinical informatics processes and procedures.
- Conducted user training sessions on the proper usage of clinical information systems.
- Evaluated current workflow processes related to the management of patient information and developed strategies for optimizing them.
- Collaborated with management in multiple departments to drive clinical process change initiatives.
Physical Therapist Assistant
Northern Light AR Gould Hospital
Presque Isle , ME
05.2015 - 12.2023
- Provided physical therapy treatments to patients as directed by the Physical Therapist.
- Assisted in developing individualized treatment plans for each patient based on their needs.
- Educated patients and family members about proper exercise techniques, safety measures, and injury prevention strategies.
- Monitored patients during treatments to ensure proper form and technique while exercising.
- Instructed patients on how to use assistive devices such as canes, crutches, walkers.
- Maintained accurate documentation of patient progress including notes from sessions and outcomes achieved during treatment.
- Demonstrated knowledge of anatomy, physiology, kinesiology, biomechanics, pathology, neurology and other related topics pertinent to physical therapy practice.
- Assisted with therapeutic modalities such as ultrasound or electrical stimulation when appropriate for the patient's condition.
- Recorded detailed prognosis, treatment, responses, and progress notes in patient charts.
- Provided support and encouragement to patients, motivating them to achieve their rehabilitation goals.
Communications Consultant
Time Warner Cable
Presque Isle , Maine
03.2004 - 04.2015
- Maintained knowledge of current product offerings and pricing structures.
- Developed and implemented sales strategies to increase revenue.
- Generated leads through cold calling, networking events, referrals.
- Negotiated contracts with customers to close deals in a timely manner.
- Provided technical support to existing customers regarding product usage and installation.
- Attended industry trade shows to promote company products and services.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Developed promotional materials such as brochures or flyers for marketing purposes.
- Responded promptly to customer inquiries via phone or email.
- Collaborated closely with internal departments to ensure successful execution of campaigns.
- Educated customers on product features and technical details to highlight benefits.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Negotiated prices and set up contracts to finalize sales agreements.
Customer Service Representative
Bell Atlantic
Andover , MA
04.1994 - 11.2004
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Associate of Applied Science - Physical Therapy Assistant
University of Maine, Presque Isle
Presque Isle, ME05-2015
Associate of Applied Science - Criminal Justice
White Mountain College
Manchester, NH05-1992
Skills
- Metrics analysis
- Clinical process expertise
- Clinical process knowledge
- Workflow processes
- Communication and presentation
- Workflow efficiency
- Information system strategy
Affiliations
- Making Maple Syrup
- Gardening
- Hiking/Exercise
- Hunting
- Home Improvement
Accomplishments
- 2008 Residential Sales Award (All expense trip to Hawaii)
- 2015 Clinical Educators Award
Certification
- PTA License
References
References available upon request.
Timeline
Health Informatics
Optum, UnitedHealth Group
12.2023 - Current
Physical Therapist Assistant
Northern Light AR Gould Hospital
05.2015 - 12.2023
Communications Consultant
Time Warner Cable
03.2004 - 04.2015
Customer Service Representative
Bell Atlantic
04.1994 - 11.2004
Associate of Applied Science - Physical Therapy Assistant
University of Maine, Presque Isle
Associate of Applied Science - Criminal Justice
White Mountain College
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