Dana Borum
Staten Island
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HHA
VNS Health
03.2024 - Current
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
Customer Service Specialist
Home Depot
05.2022 - Current
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Wash and Fold Services
Clean Right Center
07.2021 - 11.2022
- Assisted in maintaining a safe, clean, and comfortable living environment for residents through daily tasks such as housekeeping and laundry services.
- Ensured timely laundry services by collecting and returning garments according to guest preferences.
- Enhanced customer satisfaction by ensuring timely and efficient laundry services.
- Coordinated closely with laundry services for efficient pick-up and drop-off schedules.
Education
GED -
Pathways To Graduation
450 St Marks Pl 06-2021
Skills
- Computer proficiency
- Team development
- Product sales
- Order fulfillment
- Paperwork processing
- Cash register systems
- Refunds and exchanges
- Complex Problem-solving
- Merchandise restocking
- POS system operations
- Organizational growth
- Honest and dependable
Certification
- Home Health Aide (HHA) Certification
Timeline
HHA
VNS Health
03.2024 - Current
Customer Service Specialist
Home Depot
05.2022 - Current
Wash and Fold Services
Clean Right Center
07.2021 - 11.2022
GED -
Pathways To Graduation
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