Dana Brauckmann
Manna Hospitality
Louisville,KY
28
years of professional experience
1
Language
Detail-oriented professional with a versatile background in payroll, records handling, and customer service. Recognized for strong interpersonal communication, file organization, and problem-solving. Committed to protecting confidential information and maintaining accurate, reliable work.
Work History
Payroll Associate
3 Years 8 Months- Processed multi-state payroll accurately, ensuring compliance with wage laws and internal pay policies.
- Reconciled payroll reports, deductions, and garnishments to maintain accurate employee compensation records.
- Collaborated with HR and finance to update employee data, benefits changes, and payroll entries.
- Verified tax filings and payroll documentation to support regulatory compliance and audit readiness.
- Responded to employee payroll inquiries professionally, resolving pay concerns with accuracy and confidentiality.
- Enhanced accuracy in timekeeping records by training managers on proper procedures for submitting hours worked data.
- Collaborated with the HR department to ensure seamless onboarding and offboarding processes for payroll purposes.
- Maintained confidentiality of sensitive employee information, adhering to strict privacy guidelines.
- Supported team members during peak periods, demonstrating adaptability and strong collaboration skills.
- Resolved payroll discrepancies promptly, addressing employee concerns efficiently and professionally.
- Ensured timely payments for employees through meticulous monitoring of deadlines and submission schedules.
- Reduced errors in payroll records by diligently reviewing and verifying employee information.
- Developed strong working relationships with colleagues across departments, fostering a positive work environment.
- Managed garnishments, deductions, and benefit withholdings accurately to maintain compliance with regulations.
- Consistently met deadlines even under high-pressure situations, displaying exceptional time-management skills.
- Assisted with audit preparations, maintaining clear documentation of all payroll transactions.
- Communicated effectively with employees at all levels regarding their pay-related inquiries or issues.
Deposit Verification Specialist
4 Years- Demonstrated professionalism in interactions with external parties throughout the verification process.
- Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
- Reduced errors in documentation by thoroughly cross-checking data against established parameters.
- Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.
- Maintained accurate records of all verifications performed, ensuring easy access and retrieval when required by audit or management review.
Front Desk Agent
1 Year 6 Months- Orchestrated guest check-in and checkout procedures, maintaining accuracy across reservations, room assignments, and folio details.
- Resolved guest concerns promptly, coordinating with housekeeping and maintenance to restore service quality.
- Processed payments, deposits, and billing adjustments while safeguarding confidential guest information.
- Trained new front desk team members on property management systems, service standards, and communication protocols.
- Anticipated guest needs by providing resort information, itinerary guidance, and personalized service recommendations.
- Managed daily front desk operations, balancing phone inquiries, walk-ins, and high-volume lobby traffic efficiently.
- Verified reservation changes and special requests, ensuring seamless updates across guest accounts and arrival records.
- Strengthened service consistency by coaching peers on guest recovery, accuracy, and Disney-quality hospitality standards.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Merchandiser
6 Years 8 Months- Monitored inventory levels and communicated replenishment needs to support continuous sales readiness.
- Replenished merchandise displays to maintain product availability and visual appeal across assigned locations.
- Arranged product presentations according to visual merchandising standards and seasonal theme requirements.
- Executed stockroom organization, ensuring accurate backroom flow and quick access to priority inventory.
- Trained new team members on stocking procedures, guest service expectations, and merchandise handling.
- Inspected received products for accuracy, damage, and placement readiness before floor distribution.
- Coordinated daily merchandising tasks with store teams to support smooth operations and consistent presentation.
- Resolved floor disruptions by resetting displays, reorganizing product, and restoring guest-friendly shopping areas.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Medical Records Clerk
8 Years 5 Months- Retrieved and filed patient charts, ensuring timely record availability for clinical staff.
- Processed release-of-information requests while maintaining HIPAA compliance and confidentiality.
- Coordinated record requests between departments, physicians, and outside providers.
- Assembled admission and discharge records, organizing documentation for complete patient files.
- Supported audits by locating, reviewing, and preparing records for quality checks.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Printed and photocopied documents to provide patients with copies of medical records.
- Supported medical staff by providing organized and accurate medical records.
Cashier
1 Year 4 Months- Processed customer transactions accurately using POS systems and verified payment methods.
- Assisted customers with product location, pricing questions, and checkout concerns.
- Scanned merchandise efficiently while ensuring correct pricing and item coding.
- Maintained clean, organized checkout stations and replenished supplies as needed.
- Verified age-restricted purchases and followed store compliance procedures.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Arts - Photography
Skills
Information confidentiality
Filing and data archiving
File organization
Professional demeanor
Payroll records
Payroll management
Workplace communication
Payroll communication
Languages
French
Limited Working
Interests
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
Baking
Creating digital artwork using software like Photoshop
Illustrator
or Procreate.
Photography
Regularly practice mindfulness and meditation for overall wellness.
Volunteering for community initiatives to give back to local communities and make a positive impact.
Crafting and DIY Projects
Watching Movies and TV Shows
Mindfulness Practices
Timeline
Payroll Associate
Manna Hospitality
02.2023 - CurrentRead More
Deposit Verification Specialist
Manna Hospitality
02.2019 - 02.2023Read More
Front Desk Agent
Walt Disney World Resort
09.2013 - 03.2015Read More
Merchandiser
Walt Disney World Resort
01.2007 - 09.2013Read More
Cashier
Kroger
01.1999 - 05.2000Read More
Medical Records Clerk
Baptist Hospital East
07.1998 - 12.2006Read More
University of Louisville
Bachelor of Arts from Photography
Read More