DANA CADO
Jamaica,NY
Summary
Results-driven professional with extensive experience excelling in quality assurance and customer relations. Proven track record in data analysis and invoice processing, ensuring accuracy and compliance. Recognized for effectively resolving conflicts and enhancing operational efficiency, contributing to a high standard of service delivery.
Overview
12
12
years of professional experience
Work History
Claims Examiner
NYS Workers Compensation Board
Brooklyn, NY
02.2025 - Current
- Tracked case progress through manual follow-ups and automated systems for efficiency.
- Reviewed medical records to assess insurance coverage eligibility.
- Managed claims with dedicated processing software, ensuring timely updates.
- Processed appeals for denied claims, adhering to established procedures and regulatory compliance.
Unit Clerk
New York Presbyterian
New York, NY
11.2019 - 02.2025
- Maintained accurate spreadsheets for team census and variance reports.
- Ordered supplies based on demand and budgetary constraints.
- Delivered exceptional customer service by addressing patient inquiries and resolving concerns.
- Prepared new charts, updated existing records, and managed transfers while ensuring confidentiality.
- Coordinated internal and external patient transportation effectively.
- Collaborated with health care teams to ensure quality, patient-centered care.
Motor Vehicle Representative
NYS Dept. of Motor Vehicles
Yonkers, NY
08.2018 - 11.2019
- Resolved customer inquiries related to licensing and registration efficiently.
- Monitored inventory levels for supplies essential to Motor Vehicle Registration Services.
- Trained clerks on data verification, application requirements, and document preparation standards.
- Verified accuracy of application data against legal documentation, ensuring integrity.
- Collaborated with team members to achieve objectives and address product-related challenges.
Office Assistant 2
NYS Office Mental Health
New York, NY
12.2013 - 07.2017
- Established strong partnerships with teams, vendors, and contractors to enhance collaboration.
- Analyzed invoices to identify variances and resolved issues for financial compliance.
- Reconciled procurement transactions and generated purchase requisitions and orders.
- Reviewed timesheets to prepare accurate weekly payroll data for processing.
Office Assistant
NYS Department of Environmental Conservation
White Plains, NY
05.2013 - 12.2013
- Delivered comprehensive administrative support to Director, including meeting scheduling and minute-taking.
- Created presentations and reports with precise data entry and formatting standards.
- Maintained calendar for appointments, meetings, events, and critical deadlines.
- Assisted in document preparation for projects assigned by Director.
- Managed office supply inventory and efficiently placed orders as necessary.
Education
Bachelor of Science - Health Care Administration
Western Governors University
Salt Lake City, UT07-2026
Associate of Arts - Liberal Arts
Borough of Manhattan Community College
New York, NY06-2012
Skills
- Quality assurance
- Conflict resolution
- Data analysis
- Inventory oversight
- Vendor account monitoring
- Invoice processing
Timeline
Claims Examiner
NYS Workers Compensation Board
02.2025 - Current
Unit Clerk
New York Presbyterian
11.2019 - 02.2025
Motor Vehicle Representative
NYS Dept. of Motor Vehicles
08.2018 - 11.2019
Office Assistant 2
NYS Office Mental Health
12.2013 - 07.2017
Office Assistant
NYS Department of Environmental Conservation
05.2013 - 12.2013
Bachelor of Science - Health Care Administration
Western Governors University
Associate of Arts - Liberal Arts
Borough of Manhattan Community College