Dana Calvo
Queens,NY
Summary
Reliable fast food worker with over 1 year of experience in food and beverage preparation, known for maintaining clean and tidy spaces, and providing excellent customer service.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's
Queens, NY
11.2023 - Current
- Performed cashier duties, such as taking orders, collecting payments, and providing change.
- Educated customers on menu items, product ingredients, and nutritional values.
- Maintained cleanliness by sweeping floors, wiping tables, and emptying trash receptacles.
- Greeted customers and provided menus, answering questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies, and milkshakes according to company standards.
- Resolved customer complaints in a professional manner.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Kept the restaurant lobby, front counter, and restrooms neat and clean throughout the shift.
- Entered orders into the computer system, noting customers' special requests and food allergies.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Catering Server
Catering Services
, CT
08.2023 - 11.2023
- Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions.
- Assisted other servers in carrying trays of food from the kitchen to the dining area.
- Set up tables with appropriate linens and silverware prior to each event.
- Provided excellent customer service throughout the duration of an event.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Restocked supplies such as beverages, condiments, plates, or glasses when necessary.
- Transported prepared foods from the kitchen to serving areas using carts or dollies.
- Collaborated with staff on duties assigned for each catered event.
- Communicated effectively with co-workers to ensure smooth operation during events
Summer Youth Employee
SYEP
Queens, NY
07.2021 - 08.2021
- Stayed engaged and actively participated in online sessions.
- Collaborated with peers and was involved in conversations.
Education
M.D. - Nursing
Hunter College of The City University of New York
New York, NY06-2028
High School Diploma -
Bayside High School
Bayside, NY07-2024
Skills
- Problem Solving
- Teamwork
- Ability to Work Under Pressure
- Time Management
- Ability to Multitask
- Fast Learner
- Communication Skills
- Customer Service
- Adaptability
- Ability to Work in a Team
- Critical Thinking
Timeline
Crew Member
McDonald's
11.2023 - Current
Catering Server
Catering Services
08.2023 - 11.2023
Summer Youth Employee
SYEP
07.2021 - 08.2021
M.D. - Nursing
Hunter College of The City University of New York
High School Diploma -
Bayside High School