steffen england
Layton
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
11
11
years of professional experience
2017
2017
years of post-secondary education
Work History
Crew member
McDonalds
Morgan
09.2025 - Current
- Delivered excellent customer service in a fast-paced environment.
- Prepared and cooked food items according to quality standards.
- Operated cash register and handled customer transactions efficiently.
- Collaborated with team members to ensure smooth daily operations.
- Assisted in training new crew members on procedures and tasks.
- Followed safety and hygiene protocols during food preparation and handling.
- Resolved customer complaints professionally to enhance satisfaction experience.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Adhered to health department regulations regarding food handling procedures.
- Checked expiration dates on all products before serving them to customers.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Educated customers on menu items, product ingredients and nutritional values.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Assisted management team with inventory counts of food products and beverage supplies.
- Maintained an organized work area to ensure efficient operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Assembled and served meals according to specific guest requirements.
- Directed patrons to restrooms and other amenities within facility.
Construction Worker
Eric Jensen
Tooele
01.2015 - 04.2017
- Operated heavy machinery to assist in construction projects.
- Followed safety protocols to maintain a secure work environment.
- Collaborated with team members to complete tasks efficiently.
- Conducted site clean-up to ensure organized work areas.
- Interpreted blueprints and plans to guide construction efforts.
- Loaded and unloaded materials for various construction tasks.
- Maintained tools and equipment for optimal performance.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
- Mixed concrete, mortar and other materials to prepare building material.
- Coordinated with other workers onsite to ensure efficient completion of tasks.
- Provided assistance to supervisors when needed completing additional duties as assigned.
- Measured distances accurately using tape measures or laser measuring devices.
- Inspected work areas for safety issues before beginning any task.
- Repaired damaged structures with appropriate materials including wood and metal components.
- Transported materials from one site location to another using trucks or trailers.
- Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
- Sustained safety protocols to maintain secure, proper handling of equipment and materials.
- Completed carpentry work and installed crown molding and wood flooring to meet customer preferences.
- Conducted regular maintenance checks on all tools used during construction process ensuring that they were properly functioning at all times.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Built temporary supports during construction processes such as shoring up beams or columns until they are set in place permanently.
- Used laser measuring tools to calculate lengths, widths, and heights.
- Notified supervisors of faulty operations and defective materials to improve production.
- Followed blueprints or engineering plans to determine the best methods of assembling structures.
- Maintained baseline safety knowledge to improve deficient areas and meet code.
- Assembled structural components, replacing parts to meet regulatory code standards.
- Addressed and resolved on-site problems to keep teams on-task and avoid development of larger concerns.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Cleaned or prepared construction sites to eliminate hazards.
Education
Tooele Adult Education
Tooele, UTSkills
- Customer service
- Cash handling
- Safety protocols
- Problem solving
- Time management
- Carpentry techniques
- Construction site safety
- Equipment maintenance
- Blueprint interpretation
- Site maintenance
- Team collaboration
- Customer interaction
- Safety compliance
- Attention to detail
- Effective communication
- Conflict resolution
- Metal cutting
- Technical drawing interpretation
- Hand tool proficiency
- Fastening techniques
- Roofing systems
- Air duct assembly
- Precision measuring
- Layout development
- HVAC installation
- Project estimation
- Power tool operation
- Adherence to safety
- Ventilation system installation
- Fastening methods
- Cutting and shearing
- Mathematical calculations
- Multitasking capacity
- Problem-solving abilities
- Stress management
- Blueprint reading
- Adaptability and flexibility
- Active listening
- Reliability
- Self motivation
- Team building
- Ductwork fabrication
- Problem-solving aptitude
- Adaptability
- Material selection
- Critical thinking
- Safety protocol adherence
- Multitasking
- Detail-oriented
References
References available upon request.
Timeline
Crew member
McDonalds
09.2025 - Current
Construction Worker
Eric Jensen
01.2015 - 04.2017
Tooele Adult Education