Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Interests
Timeline
Generic

DANA CARFORA

Newburgh,NY

Summary

Developed strong skills in collaborative, fast-paced technical environment, focusing on client solutions and technical troubleshooting. Looking to transition into new field, leveraging expertise in problem-solving and client communication. Dedicated to driving impactful results by applying technical acumen and strategic thinking across various industries.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Revenue Cycle IT Systems Analyst

Nuvance Health
08.2017 - Current
  • Designed, implemented, and maintained IT applications supporting Scheduling and Registration departments across inpatient and outpatient settings
  • Key contributor to the implementation of Cerner Revenue Cycle applications, including workflow optimization, system build, and go-live support
  • Led the integration of Advance Beneficiary Notice (ABN) into Scheduling and Registration workflows, including test script creation, training, and end-user support
  • Collaborated with the Kyruus team to launch and support self-scheduling for ambulatory office providers
  • Provided break/fix support, documented resolutions in ITSM ticketing system, and escalated issues as needed
  • Organized team calls to prioritize tasks and managed multiple projects simultaneously to meet deadlines and ensure customer satisfaction
  • Conducted system upgrades, tested enhancements, and supported end users during implementation phases

Informatics Analyst Assistant

Health-Quest
03.2017 - 08.2017
  • Assisted Senior Analysts in testing and monitoring systems to improve workflows and serve new purposes
  • Supported the front-end build of Cerner Scheduling under the direction of Informatics Analysts
  • Managed customer expectations, maintained positive relationships, and provided technical support for end users
  • Tested application updates and collaborated with teams to resolve technical issues

IT Application Education Assistant

Health-Quest
04.2015 - 03.2017
  • Delivered point-of-care support for end users of Cerner applications, focusing on improving efficiency and adoption of system features
  • Supported clinicians during go-live periods for applications such as Cerner EPCS and Dynamic Doc
  • Maintained expertise in Cerner functionalities and provided exceptional customer service during training sessions

Unit Secretary

Vassar Brothers Medical Center
09.2005 - 04.2015
  • Supervised the implementation and adoption of Cerner Powerchart as a super-user
  • Scheduled surgeries, coordinated transportation, and managed documentation using Cerner Surginet and Capacity Management
  • Certified Unit Secretary (NAHUC) from 2011-2014

Education

Associate's - Applied Science

SUNY Orange
05.2005

Skills

  • Microsoft Office Suite
  • ITSM ticketing systems
  • Cerner Millennium applications
  • Scheduling
  • Revenue Cycle
  • Capacity Management
  • Problem-solving
  • Project management
  • Workflow optimization
  • Collaborating across teams

Hobbies and Interests

  • Food enthusiast who enjoys exploring diverse cuisines and supporting local businesses
  • Coffee aficionado with a passion for discovering unique coffee shops

Certification

  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Teams) and ITSM ticketing systems
  • Expert in Cerner Millennium applications, including Scheduling, Revenue Cycle, and Capacity Management
  • Strong problem-solving, project management, and workflow optimization skills
  • CRCR (Certified Revenue Cycle Representative) certification


Interests

Coffee aficionado with a passion for discovering unique coffee shops

Timeline

Revenue Cycle IT Systems Analyst

Nuvance Health
08.2017 - Current

Informatics Analyst Assistant

Health-Quest
03.2017 - 08.2017

IT Application Education Assistant

Health-Quest
04.2015 - 03.2017

Unit Secretary

Vassar Brothers Medical Center
09.2005 - 04.2015

Associate's - Applied Science

SUNY Orange

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DANA CARFORA