Dana Casey
Customer Service Representative
Philadelphia,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Motivated individual with engaging personality and flexible approach. Upbeat, friendly, always a team player and anticipating customer needs to facilitate enjoyable experiences.
Overview
20
20
years of professional experience
Work History
Delivery Driver
DoorDash
Philadelphia, PA
10.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
Amazon Courier
Amazon
Philadelphia, PA
11.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded vehicle and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Cleaning Specialist
Self Employed
Philadelphia, PA
10.2015 - 09.2020
- Handled equipment, chemicals and materials properly and with caution.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
Server
Applebees, Longhorn Steakhouse, Miller's Ale House
Philadelphia, PA
04.2000 - 06.2013
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Education
No Degree - Veterinarian Assisting
Manor Junior College
Philadelphia, PAHigh School Diploma -
Little Flower Catholic Highschool For Girls
Philadelphia, PA06.2000
Skills
- Valid Driver's License
- Customer Relationships
- Heavy Lifting
- Time Management
- Attention to Detail
- Customer Service
- Verbal and Written Communication
- Teamwork and Collaboration
- Strong Working Relationships
Timeline
Delivery Driver
DoorDash
10.2021 - Current
Amazon Courier
Amazon
11.2020 - Current
Cleaning Specialist
Self Employed
10.2015 - 09.2020
Server
Applebees, Longhorn Steakhouse, Miller's Ale House
04.2000 - 06.2013
No Degree - Veterinarian Assisting
Manor Junior College
High School Diploma -
Little Flower Catholic Highschool For Girls
Similar Profiles
Dustin WoodDustin Wood
Delivery Driver at DoorDashDelivery Driver at DoorDash
Trecia Bogle-LibirdTrecia Bogle-Libird
Dasher at DoorDashDasher at DoorDash
Brett SiemsenBrett Siemsen
Dasher at DoorDashDasher at DoorDash
Sheila CastilloSheila Castillo
Delivery Driver at DoorDashDelivery Driver at DoorDash
Esta AkoyEsta Akoy
Financial Advisor/Analyst at Confidential Insurance ServicesFinancial Advisor/Analyst at Confidential Insurance Services