Dana Church
Antioch,IL
Summary
Professional salon management professional with proven track record in optimizing operations, enhancing client satisfaction, and driving revenue growth. Adept at leading and motivating teams, managing inventory, and ensuring compliance with industry standards. Known for strong drive, adaptability to changing demands, and results-driven approach. Reliable and effective in fostering collaborative work environment.
Overview
7
7
years of professional experience
Work History
Manager Of Salon
L.A. Tan Corp.
05.2022 - 11.2024
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Made sales goals, guided team members in how to sell products, and always hit our store goals.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
Accountant/Junior Bookkeeper
Cagan Management Group Inc.
11.2021 - 05.2022
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
Account Executive
Chicago Tribune
01.2018 - 03.2020
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Education
Eastern Illinois University
Charleston, ILHigh School Diploma -
Lakes Community Highschool
Lake Villa, IL01-2007
Skills
- Customer service
- Employee development
- Decision-making skills
- Problem-solving skills
Accomplishments
- Client Service - Developed long-term relationships with customers which increased repeat business.
- Managed an award winning sales team at L.A Tan Corp
- Resolved product issue through consumer testing.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Exceeded or Made monthly sales quotas
- Supervised team of 6 staff members.
- Collaborated with team of 10 other general managers in the development of new endeavors within the company.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Manager Of Salon
L.A. Tan Corp.
05.2022 - 11.2024
Accountant/Junior Bookkeeper
Cagan Management Group Inc.
11.2021 - 05.2022
Account Executive
Chicago Tribune
01.2018 - 03.2020
Eastern Illinois University
High School Diploma -
Lakes Community Highschool
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