Dana Clements
Indianapolis,IN
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
ForeFront Dermatology
Westfield, IN
10.2023 - Current
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Assisted with scheduling follow-up appointments according to provider availability.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Inputted patient demographic data into electronic health record system.
- Provided customer service by answering patient questions and addressing concerns.
- Scheduled patient appointments and procedures.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Documented and managed patient information in computer system.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Greeted patients upon arrival and directed them to the appropriate area.
- Registered patients by verifying records to update computer system and patient charts.
- Scanned documents into electronic health record system as needed.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Teaching art and English as a second language to children between the ages of five to seven
Bilingual Kids Academy
Basel, Switzerland
01.2016 - Current
- Developing reading, writing, and critical thinking skills; Developing fundamental life skills; Managing a class of eighteen students; Conflict resolution; Planning activities that stimulate growth in language, social, and motor skills; Communicating with parents on a regular basis via annual assessments, quarterly meetings, and weekly phone calls; Team building; Leadership; Student advocacy; Training interns; Planning curriculums; Maintaining a professional attitude in high pressure situations.
Patient Care Representative
Riley Children's Hospital
Indianapolis, Indiana
01.2015 - 01.2016
- Excellent phone etiquette; Well develop interpersonal and communication skills; Flexibility; Organizational skills; Ability to perform under pressure; Detail oriented; Typing and data entry; Administrative skills; Time management.
Patient Care Representative
Ascension Medical Group
Indianapolis, Indiana
01.2013 - 01.2015
- Scheduling for multiple doctors; Medical billing; Coding; Insurance coverage; Collections; Invoicing; Checking in and out patients; Assisting doctors with technology; Customer service; Calendar management; Filing; Ordering of medical supplies; Manage inventory.
Patient Care Representative
St. Vincent's Hospice and Home Care
Indianapolis, Indiana
01.2007 - 01.2013
- Install life line systems in patient homes; Monitor patient health; Interact and with patients and families; Comfort patients and families during the grieving process; Install medication dispensers; Assist with administration of medication; Order medical supplies; Manage inventory; In-patient night-sitting for geriatric and juvenile patients; Communicating between in-patient and out-patient entities; Dietary consultant for hospice patients; Shopping, cleaning and meal preparation for patients; Funeral arrangements.
Education
Early Education Certificate -
Bildungszentrum Kinderbetreuung
06.2019
A-2 Level in Swiss German and High German -
Inlingua
A-1 Level in High German -
Inlingua
Associates Science Degree -
Vincennes University
Skills
- Appointment Scheduling
- Routing Lab Results
- Medical Billing
- Medical Filing
- Appointment Confirmation
- Onsite Tours
- Eligibility Determination
- Bookkeeping Support
- Recording Histories
- System Updates
- Fluent in German
- Customer Service
- Payment Collection
- Patient Intake
- Medicaid
- Office Administration
- HIPAA Compliance
- Insurance Verification
- Medical Insurance
- Scheduling Appointments
References
- Simone Jauch, Campus Leader for Bilingual Kids Academy, +41.61.261.0402, s.jauch@bkais.ch
- Jill Pence, Outpatient Manager at Riley Children's Hospital, 317-948-5703
- Beth Brogan, Ascension Medical Group, 317.415.5860
Timeline
Patient Service Representative
ForeFront Dermatology
10.2023 - Current
Teaching art and English as a second language to children between the ages of five to seven
Bilingual Kids Academy
01.2016 - Current
Patient Care Representative
Riley Children's Hospital
01.2015 - 01.2016
Patient Care Representative
Ascension Medical Group
01.2013 - 01.2015
Patient Care Representative
St. Vincent's Hospice and Home Care
01.2007 - 01.2013
Early Education Certificate -
Bildungszentrum Kinderbetreuung
A-2 Level in Swiss German and High German -
Inlingua
A-1 Level in High German -
Inlingua
Associates Science Degree -
Vincennes University