Dana Coleman
Queens,NY
Summary
Organized and efficient Data Entry Clerk with 4 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
Applause
10.2023 - Current
- Streamlined over 1,000 tester files daily into hard disk drives
- Pioneered a new data extraction format, resulting in a 40% increase in work performance.
- Scanned documents and saved in database to keep records of essential organizational information.
- Evaluated source documents to locate needed information.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Secured and protected user information from unauthorized access by complying with security protocols.
- Created spreadsheets for more efficient recordkeeping.
Help Desk Support Technician (Contractor)
Stripe
02.2023 - 08.2023
- Managed queue of Jira tickets with a 90% success rate in responding/resolving within SLA
- Provided in-person IT helpdesk assistance to employees, contingent workers, and visitors
- Offered technical support for computer systems, hardware, and software
- Troubleshot Mac OS and iOS user hardware
- Updated internal and external documentation.
Data Entry Clerk
Jasa
07.2016 - 07.2019
- Organized over 1,000 medical records of Elderly Clientele
- Aided in business communications between vulnerable clientele and their caretakers
- Assisted in transferring hard copy senior healthcare information into a digital database
- Operated office equipment like scanners and printers
- Maintained office areas to sustain a professional environment.
Education
Google IT Support Fundamentals Certificate -
Year Up
New York, NY08.2023
Paralegal Studies -
LaGuardia College
Long Island City, NY07.2022
High School Diploma -
Transit Tech
New York, NY07.2016
Skills
- Filing and Data Archiving
- File Management
- Data Security
- Word Processing
- Advanced Excel Spreadsheet Functions
- Windows
- Mac
- Microsoft Office 2016/365
- Jira
- Slack
- Adobe CS
- MacOS/IOS
- VPN
Certification
- PSM1 SCRUM Master Certification
- Google Technical Support Fundamentals Certification
Projects
Butterfly Effect, Confluence Documentation Gap, Newly constructed articles reduced ticket resolution time by 75%., Identified gaps in IT ticket documentation., Revised outdated Confluence pages and simplified terminology for customer-facing articles., Created/Updated over 100+ knowledge-based articles.
Timeline
Data Entry Clerk
Applause
10.2023 - Current
Help Desk Support Technician (Contractor)
Stripe
02.2023 - 08.2023
Data Entry Clerk
Jasa
07.2016 - 07.2019
Google IT Support Fundamentals Certificate -
Year Up
Paralegal Studies -
LaGuardia College
High School Diploma -
Transit Tech
- PSM1 SCRUM Master Certification
- Google Technical Support Fundamentals Certification
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