Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana Coleman

Darien,GA

Summary

Dynamic leader with extensive experience in retail customer service, property management, and healthcare sectors. Proven ability to foster teamwork and adaptability while consistently achieving goals in fast-paced environments. Expertise in communication, problem-solving, and time management drives operational efficiency and enhances team performance. Committed to delivering exceptional results and cultivating a positive workplace culture that inspires collaboration and growth.

Overview

28
28
years of professional experience

Work History

Pro Accounts Sales Associate

Home Depot
Brunswick, GA
02.2024 - 02.2025

Managed sales, service, order fulfillment, program

promotions, product knowledge and recommendations for

construction contractors.

Team Lead, Customer Service Center

Home Depot
Brunswick, GA
10.2023 - 02.2024

Led team in achieving operational efficiency through effective

workflow management. Mentored and trained staff on best

practices in customer service and product knowledge.

Implemented inventory control measures to reduce shrinkage

and improve stock accuracy. Coordinated projects to enhance

store layout, optimizing customer experience and accessibility.

Customer Order Specialist

Home Depot
Bainbridge, GA
03.2022 - 10.2023

Project Manager for specialty orders and installations.

Coordinated order fulfillment with inventory management

systems.

Bookkeeper

Home Depot
Bainbridge, GA
06.2021 - 03.2022

Reconciled bank statements and internal financial records to

maintain accuracy and compliance. Oversaw payroll

processing, ensuring adherence to company policies and

regulatory requirements. Implemented cost-saving measures

that streamlined bookkeeping operations, enhancing overall

efficiency. Managed the day-to-day cash tills and sales

receipts ensuring accuracy of accounting records.

Portfolio Community Association Manager

Virtuous Management Group
Miramar Beach, Florida
06.2020 - 05.2021

Managed and supported community homeowner/condominium associations according to Florida Statues, Chapter 720.

Operations Manager, Physician Practices

Ascension Medical Group - Sacred Heart (AMG-SH)
Pensacola, Florida
03.2015 - 03.2020

Managed daily operations, ensuring compliance with healthcare regulations and policies. Analyzed workflow trends to identify areas for enhancement and implement strategic solutions. Assessed processes and procedures, complying with OSHA, and HIPAA regulations.

Clinical Analyst, Operations Improvement Services

Ascension Medical Group-Sacred Heart
Pensacola, FL
01.2013 - 03.2015

Analyzed clinical data to identify trends and improve patient care delivery. Developed and maintained dashboards for real-time reporting of clinical metrics. Collaborated with healthcare teams to streamline processes and enhance operational efficiency. Provided training and support to staff on clinical systems and software applications.

Clinical Informatics Analyst/Project Manager

Phoebe Putney Memorial Hospital
Albany, Georgia
09.2007 - 12.2012

Facilitated collaboration among team members to execute installation, implementation, and training initiatives for software applications in accordance with regulatory standards.

RN, Charge Nurse

Phoebe Putney Memorial Hospital
05.2000 - 09.2007

Implemented evidence-based practices to improve patient outcomes and satisfaction levels.

Practice Manager

Albany Pulmonary and Critical Care
Albany, Georgia
01.1997 - 01.2000

Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.

Education

Bachelor of Science - Nursing School

Albany State University
Albany, Georgia
01.2010

Associate of Science - Nursing

Darton College
Albany, Georgia
01.1993

Skills

  • Service excellence
  • Collaborative teamwork
  • Organizational time strategies
  • Analytical problem-solving
  • Outgoing personality

Timeline

Pro Accounts Sales Associate

Home Depot
02.2024 - 02.2025

Team Lead, Customer Service Center

Home Depot
10.2023 - 02.2024

Customer Order Specialist

Home Depot
03.2022 - 10.2023

Bookkeeper

Home Depot
06.2021 - 03.2022

Portfolio Community Association Manager

Virtuous Management Group
06.2020 - 05.2021

Operations Manager, Physician Practices

Ascension Medical Group - Sacred Heart (AMG-SH)
03.2015 - 03.2020

Clinical Analyst, Operations Improvement Services

Ascension Medical Group-Sacred Heart
01.2013 - 03.2015

Clinical Informatics Analyst/Project Manager

Phoebe Putney Memorial Hospital
09.2007 - 12.2012

RN, Charge Nurse

Phoebe Putney Memorial Hospital
05.2000 - 09.2007

Practice Manager

Albany Pulmonary and Critical Care
01.1997 - 01.2000

Associate of Science - Nursing

Darton College

Bachelor of Science - Nursing School

Albany State University
Dana Coleman