Dana Connors
Bakersfield,CA
Summary
Capable and ambitious server/bartender passionate about serving customers to the highest standard while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in hospitality establishments.
Overview
9
9
years of professional experience
Work History
Bartender and Shift Lead
P.F. Chang’s China Bistro
01.2015 - 09.2020
- I began as a hostess and subsequently advanced through various roles, including backwater, server, take-out specialist, bartender, lead bartender and shift lead.
- Greeted guests and took food and beverage orders
- Prepped fresh juices and garnishes every day for quality purposes
- Mixed alcoholic and non-alcoholic drinks, including specialty cocktails
- Cleaned and maintained bar area; arranged bottles and glasses to create attractive displays
- Calculated bar tabs and collected and processed payments
- Checked guest identification prior to serving them any alcoholic beverage
- Ran shifts as shift leader to make sure everything was running smoothly
- Always assisted my coworkers
- Provided fast, friendly, and professional help for all of my guests.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server and Cashier
Dewar’s Ice Cream and Fine Candy Shop
03.2012 - 01.2015
- Answered questions about menu, assisted and made suggestions when asked
- Took guests orders as well as prepared and served them
- Ensured customers enjoyed prepared desert and corrected any problems with product
- Prepared itemized tickets
- Collected payments from customers
- Checked customer's identification to confirm names on credit cards.
Connors Concessions
11.2013 - 01.2014
- Maintained and restocked inventory
- Provided excellent customer service
- Operated cash register and credit card machine
- Prepared food for customers.
Education
Began Associates Degree of Science - Nursing
Bakersfield College
Bakersfield, CA01.2026
Associate of Science - Diagnostic Medical Sonography
San Joaquin Valley College
Bakersfield, CA01.2026
High School Diploma -
Centennial High School
Bakersfield, California06.2013
Garces Memorial High School
Bakersfield, CA06.2011
Skills
- Effectively convey information
- Able to actively listen to directions and details involving situations
- Understand complex problems and suggest possible solutions
- Suggestive Selling
- Outgoing Personality
- Liquor, beer, and wine knowledge
- Responsible Alcohol Service
- Highly reliable
Accomplishments
- Honor Roll
- Various Student of the Month awards
- Various employee of the month awards
References
Available upon request
Volunteer Experience
- Valley Achievement Center
- American Cancer Society
- Ronald McDonald House
Timeline
Bartender and Shift Lead
P.F. Chang’s China Bistro
01.2015 - 09.2020
Connors Concessions
11.2013 - 01.2014
Server and Cashier
Dewar’s Ice Cream and Fine Candy Shop
03.2012 - 01.2015
Began Associates Degree of Science - Nursing
Bakersfield College
Associate of Science - Diagnostic Medical Sonography
San Joaquin Valley College
High School Diploma -
Centennial High School
Garces Memorial High School
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