Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shoraina Sanchez

Virginia Beach,VA

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Lead

TopGolf
10.2021 - Current
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved clients complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped management meet standards of service and quality in daily operations.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Shift Lead

First Watch
06.2021 - 03.2023
  • Analyzed sales figures and identified areas for improvement.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Shift Lead

Cracker Barrel
09.2018 - 08.2021
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Completed cash and credit card transactions accurately using POS software.

Education

High School Diploma -

Lake Taylor High School
Norfolk, VA
06.2016

Skills

  • Client resolution
  • Client satisfaction measurement and analysis
  • Training and education delivery
  • Proficiency in Microsoft programs
  • Emphasized employee engagement and recognition to inspire teams to effectively collaborate and perform at high level
  • Demonstrated strong communication skills to effectively convey product information, policies, and procedures

Certification


  • Certified - Notary Public Commission

Timeline

Shift Lead

TopGolf
10.2021 - Current

Shift Lead

First Watch
06.2021 - 03.2023

Shift Lead

Cracker Barrel
09.2018 - 08.2021

High School Diploma -

Lake Taylor High School

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Shoraina Sanchez