Dana Coxe
Brooklyn,NY
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Sr. Case Manager
Bridging Access To Care
Brooklyn, NY
07.2023 - Current
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
- Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Developed and maintained detailed client service plans, focusing on individual needs.
- Conducted assessments to determine the level of care needed for each client.
- Provided guidance and support to families in navigating the resources available for elderly care.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Developed medical programs that promoted community health and research.
- Updated procedures necessary for compounding, mixing, packaging and labeling medications.
- Conducted phone triage using established protocols when answering calls from patients.
- Conducted phone triage with incoming calls from patients regarding their health concerns.
- Assisted with recruitment process, including sourcing and screening resumes, conducting phone interviews, scheduling in-person interviews and providing candidate feedback.
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
- Identified fitting products and services through phone-based customer inquiries.
Service Aide
NYC Health + Hospitals
New York, NY
05.2020 - 01.2022
- Collaborated with human and social service agencies to generate referrals to facilitate services.
- Directed proper use of program facilities by staff and general public.
- Developed mutual respect with community members of Fort Hamilton to better serve local community.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Maintained accurate records and documented client data in company databases.
- Assisted nurses with administrative duties
- Reviewed medical labs
- E-share
- AIRS
Assistant Secretary
Medgar Evers College, City University of New York
Brooklyn, NY
02.2020 - 04.2020
- Assisted with routine projects by typing, calculating and coordinating documents or spreadsheets
- Received and routed incoming calls and correspondence to promote timely communication
- Exercised administrative skills to perform technical or specialized office support work
- Received and screened visitors and telephone calls for personnel and management staff
- Researched and assembled information to process data or prepare reports
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Education
Bachelor Of Applied Science - Forensic Law
Liberty University
Lynchburg, VAAssociate of Arts - Liberal Arts And Sciences (Psychology
Medgar Evers College of The City University of New York
Brooklyn, NY05.2021
High School Diploma - Communication Arts
Edward R Murrow High School
Brooklyn, NY06.2019
Skills
- Forecasting Ability
- Issue Identification
- Data Research and Validation
- Trend Modeling
- Complex Problem Solving
- Verbal and Written Communication
- Information Organization
- Database Entry
- Spreadsheet Development
- Judgment and Decision Making
- Office Equipment Operation
- Goal Setting
- Employee Coaching and Motivation
- Problem Resolution
- Project Planning
- Scheduling and Coordinating
- Administration and Reporting
- Team Building
- Team Leadership
- Staff Training
- Age-Appropriate Routines
- Activity Planning
- Behavior Management
- Exercise and Outdoor Activities
- Regulating Schedules
- Time Management
- Child Safety
- Boundary Setting
- Age-Appropriate Recreational Activities
- E-share
- AIRS
- Care Coordination
- Care Planning
- Outreach Programs
- Individual Development Plans
- Positive Attitude
- Problem-Solving
- POS systems understanding
Timeline
Sr. Case Manager
Bridging Access To Care
07.2023 - Current
Service Aide
NYC Health + Hospitals
05.2020 - 01.2022
Assistant Secretary
Medgar Evers College, City University of New York
02.2020 - 04.2020
High School Diploma - Communication Arts
Edward R Murrow High School
Bachelor Of Applied Science - Forensic Law
Liberty University
Associate of Arts - Liberal Arts And Sciences (Psychology
Medgar Evers College of The City University of New York