Brian Stephens
Houston,TX
Summary
Accomplished Branch Manager known for strengthening customer relationships and improving retention rates. Focused on operational efficiency, compliance, and team mentorship to drive business success. Started in the trade in 1994 and has over thirty years experience from field work to management.
Overview
30
30
years of professional experience
Work History
Branch Manager
Northstar Fire Protection
Houston, TX
10.2010 - 01.2026
- Led operations, ensuring compliance with safety regulations and industry standards.
- Analyzed sales data to identify trends, driving strategic planning and decision-making initiatives.
- Fostered strong customer relationships, enhancing client retention and satisfaction rates.
- Managed budgets effectively.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Started as a Service Manager in 2010 and was promoted in 2023
Branch Manager
Fire Life Safety America (FLSA)
Houston, TX
03.2008 - 09.2010
- Developed and implemented training programs for new staff, enhancing skillsets and productivity.
- Oversaw inventory management processes to optimize stock levels and reduce waste.
- Coordinated workflow between teams to improve service delivery and response times.
- Implemented process improvements that elevated operational efficiency across branch activities.
Fire Sprinkler Operations Manager
SimplexGrinnell
Oklahoma City, OK / Houston, TX
01.1996 - 02.2008
- Started in field as a Sprinkler Foreman in 1996 and in 2002 was promoted.
- Streamlined operational processes, enhancing efficiency and reducing costs across multiple departments.
- Led cross-functional teams to implement strategic initiatives, improving service delivery timelines.
- Developed and maintained standard operating procedures to ensure compliance with industry regulations.
- Analyzed performance data, identifying areas for improvement and driving operational excellence initiatives.
Timeline
Branch Manager
Northstar Fire Protection
10.2010 - 01.2026
Branch Manager
Fire Life Safety America (FLSA)
03.2008 - 09.2010
Fire Sprinkler Operations Manager
SimplexGrinnell
01.1996 - 02.2008