Dana Crouse
Red Oak,IA
Summary
Professional and versatile in a variety of different business environments, with a focus on excellent customer service. Possesses excellent problem solving skills, organizational and technical skills. Confident and poised with individuals at all levels. Detail oriented and resourceful, with ability to multi-task effectively in a busy work environment.
Overview
14
14
years of professional experience
Work History
Leasing Agent/Office Assistant
TAB Properties
Omaha, Nebraska
06.2016 - 05.2020
- Oversaw daily operations, maintenance and administration of large downtown property.
- Answered calls and responded to inquiries from prospective tenants and scheduled tours and showings.
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Set-up tenant accounts and charges in system, created lease documents, coordinated tenant move-ins.
- Managed all lease expirations, lease renewals and delinquency reports to adhere to company standards.
- Coordinated maintenance, contractors and cleaning crews to ensure units are ready for new tenants.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Successfully leased 165 units bringing occupancy up from 80% to 98% occupancy rate in less than 6 months.
- Kept meticulous records of all correspondence with residents and tenants.
- Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
- Escalated critical issues to property manager to ensure immediate resolution.
- Handled all security deposit refunds.
Customer Service Representative/Sales Consultant
Chat Mobility
Emerson, Iowa
12.2015 - 05.2016
- Provide customer and technical support in corporate call center and retail locations.
- Exceeded sales goals becoming 2nd highest sales professional in the company within first month
- Educated customers on new cell phone technology and troubleshooting technical issues with phones and services.
- Processed warranty and insurance claims.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Bartender/Clubhouse Assistant
Red Oak Country Club
Red Oak, Iowa
05.2006 - 12.2015
- Managed country club operations while Property Manager is away, make tournament reservations for guests, prepared for and assisted with large events and tournaments.
- Responsible for all monetary transactions and charge accounts for the restaurant, bar and clubhouse.
- Responsible for locking up and securing entire property each night
- Provided excellent guest service, served drinks and food to members and guests
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Office Manager/Leasing Agent
CBRE-Mega
Omaha, Nebraska
06.2014 - 05.2015
- Answer phone calls and assist with all inquiries from various parties
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
- Managed office inventory and placed new supply orders.
- Assisted leasing agent with showings and tours to keep occupancy rates in an acceptable range.
- Collect and reconcile parking accounts each month, effectively reducing parking delinquency each month.
Business Developer/Community Employment
Nishna Productions Inc
Red Oak, Iowa
04.2011 - 05.2012
- Performed market research on local business opportunities for agency.
- Performed extensive research and developed a business proposal for a large recycling center and commercial laundry for agency.
- Procured work contracts for agency and developed and drafted bid proposals
- Performed time studies and evaluations of work methods to improve productivity and efficiency of workers.
- Set up promotional activities in accordance with available inventory and staff resources.
- Collaborated with other corporate departments to develop effective business strategies.
- Spear-headed successful fund-raising events to benefit non-profit agency assisting individuals with special needs.
Junior IT Consultant
QA Technologies
Omaha, Nebraska
07.2009 - 10.2010
- Assisted Business Analysts and clients with technical issues to identify and resolve issues within a deadline
- Modified existing software systems to enhance performance for clients
- Researched problems and effectively developed a plan and implementation of new system software
- Ran system queries for reports and implemented large database batch conversions.
- Worked closely with other development team members to identify and remove software bugs.
Education
Bachelor of Science - Business
Bellevue University
10.2020
Associate of Arts - Business and Computer Programming
Southwestern Community College
2007
Skills
- Proficient in Microsoft Office
- Business Planning
- Administrative operations
- Customer-oriented
- Effective Sales Agent
- Data analysis and research
- Organization and efficiency
- Self-directed
Affiliations
Phi Theta Kappa, Dean's List
Timeline
Leasing Agent/Office Assistant
TAB Properties
06.2016 - 05.2020
Customer Service Representative/Sales Consultant
Chat Mobility
12.2015 - 05.2016
Office Manager/Leasing Agent
CBRE-Mega
06.2014 - 05.2015
Business Developer/Community Employment
Nishna Productions Inc
04.2011 - 05.2012
Junior IT Consultant
QA Technologies
07.2009 - 10.2010
Bartender/Clubhouse Assistant
Red Oak Country Club
05.2006 - 12.2015
Bachelor of Science - Business
Bellevue University
Associate of Arts - Business and Computer Programming
Southwestern Community College