Dana Cunningham
Fountain Valley,CA
Summary
Outgoing Admissions Coordinator with knowledge of
Insurance . Friendly and hospitable with excellent written and verbal communication skills. Adept at providing facility tours, coordinating and executing the admissions process and coordinating marketing programs. Strong proficiency in customer service and public relations.
Overview
22
22
years of professional experience
Work History
Admissions Coordinator
The Edge
Santa Ana, CA
02.2021 - Current
- Assisted in patient admission process based on federal and state laws.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Completed clinical assessments in an accurate and timely manner
- Overcame hurdles and helped clients get into Substance abuse and mental health treatment.
Receptionist/Administrative Assistant/Hostess/Server
The Regency Assisted Living
Laguna Woods, CA
01.2020 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Admissions Coordinator
Recovery With Us
Newport Beach, CA
06.2020 - 11.2020
- Assisted in patient admission process based on federal and state laws.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Completed Clinical Assessments with clients over the phone in an accurate and timely manner.
Business Owner/Manager
Buckin' Burritos
Visalia, CA
03.2017 - 09.2017
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Customer Service Representative
Toys R Us
Visalia, CA
11.2015 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Hostess/Server
The Breakfast Place
San Jose, CA
02.2012 - 09.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Day Care Provider
Michael Fox
Visalia, CA
04.2001 - 11.2010
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Met with parents about daily activities, positive developments and issues.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Guest Service Team Leader
Target
Visalia, CA
08.2003 - 04.2007
- Mentored and trained new staff to build highly-productive group of [Job title]s.
- Led team meetings to address concerns and inform employees of new policies and procedures.
- Evaluated team by reviewing customer feedback and key performance indicators.
- Assigned daily job tasks and workloads to [Number] team members.
- Monitored staff members' time and attendance to correct issues and provide accurate timesheet information for payroll processing.
- Resolved high-volume of complex customer problems by offering technical information, describing [Product or Service] options and explaining service plans.
Education
No Degree - Microsoft Excel
Women Helping Women
IrvineCosmetology License - Cosmetology
Cos
Visalia05.1994
High School Diploma -
Mt Whitney
Visalia06.1991
Skills
- Consultation and advisory
- Rapport building
- Good bedside manner
- Understanding of medical terminology
- Process Management
- Well-versed in insurance
- Medical admissions process knowledge
- Computer literacy
- Multitasking Abilities
- Customer Service
Timeline
Admissions Coordinator
The Edge
02.2021 - Current
Admissions Coordinator
Recovery With Us
06.2020 - 11.2020
Receptionist/Administrative Assistant/Hostess/Server
The Regency Assisted Living
01.2020 - 03.2021
Business Owner/Manager
Buckin' Burritos
03.2017 - 09.2017
Customer Service Representative
Toys R Us
11.2015 - 03.2017
Hostess/Server
The Breakfast Place
02.2012 - 09.2016
Guest Service Team Leader
Target
08.2003 - 04.2007
Day Care Provider
Michael Fox
04.2001 - 11.2010
No Degree - Microsoft Excel
Women Helping Women
Cosmetology License - Cosmetology
Cos
High School Diploma -
Mt Whitney