Dana Devoe-Riddick
Ladson,SC
Summary
Competent, compassionate, and empathetic Accounts Receivable Specialist/Administrative Assistant with years of experience in the manufacturing and property management industry. Works well under pressure with a persistent, determined, and goal-oriented outlook. Focused on embracing new career opportunities whereby my background and education are conducive to achieving goals and excelling with respect to the customer experience.
Overview
6
6
years of professional experience
Work History
HOA Assistant Manager
Meridian Residential Group
02.2025 - 12.2025
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Attended monthly HOA Board meetings.
- Bi-weekly property assessment, violations issued to homeowners for noncompliance.
Accounts Receivable Specialist/Administrative Assistant
Aston Carter/3V Sigma USA
06.2024 - 01.2025
- Processed payments to customer accounts utilizing Bank of America website ACH payment portal. Maintained and updated accurate customer accounts information in the company’s ERP system/JD Edwards.
- Performed daily bank reconciliations and cash flow analysis.
- Processed credit card and online payments utilizing Clover website.
- Resolved customer disputes and negotiated payment terms with customers.
- Performed credit checks and risk assessments on potential customers.
- Developed and maintained relationships with customers to ensure prompt payments.
- Managed the collection process and negotiated payment plans with customers.
- Ensured compliance with all applicable laws and regulations.
- Assisted in the preparation of financial statements and reports.
- Developed and implemented policies and procedures to improve accounts receivable processes.
- Monitored and managed the accounts receivable aging report and prepared weekly and monthly accounts receivable reports for management.
- Investigated and resolved customer billing issues and disputes.
- Provided customer service and support to resolve customer inquiries and complaints.
- Collaborated with other departments to ensure timely resolution of customer issues.
- Assisted with the preparation of month-end closing entries.
- Checked post office box daily for payments and other correspondences. Distributed mail via electronically or manually (in person).
- Provided administrative support to the Chief Financial Officer, Marketing Manager, Sales team, Human Resources Manager and the Accounting Manager. Scheduled meetings, events, and interviews for six executive employees.
- Answered inquiries, provided direction, and screened over 50 daily callers to ensure timely response and resolution.
- Systematized and overhauled electronic and paper documents. Received and distributed packages. Ordered office supplies.
Assistant Property Manager
The Franklin Johnston Group
09.2023 - 06.2024
- Negotiated and drafted leases for tenants. Monitored and enforced the terms of tenant leases.
- Maintained records of tenant payments and other financial transactions
- Responded to and resolved complaints in a timely and professional manner, maintaining positive landlord-tenant relationships.
- Prepared regular reports on property performance, presenting key metrics and recommendations to senior management.
- Implemented cost-saving initiatives that resulted in a 30% reduction in property maintenance expenses.
- Conducted regular property inspections and implemented preventative maintenance measures, leading to a 30% decrease in repair costs.
- Collaborated with the maintenance team to streamline workflow processes and improve response time to tenant requests.
- Developed and implemented strategies to improve operational efficiency.
- Developed and maintained tenant relationships through regular communication.
- Processed Evictions to include correspondence with company attorney and preparation of court filings.
Property Manager
Millennia Housing Management
08.2021 - 01.2023
- Directed the collection of monthly assessments, rental fees, and deposits and payment of insurance premiums and operating expenses. Confirmed all leases and corresponding paperwork were completed and input into the software system on an accurate and timely basis. Provided tenants with notice when applicable.
- Certified prospective tenant eligibility per state regulations.
- Reviewed all leases to ensure tenants received the proper level of service.
- Collected rents on a monthly basis, creating and maintaining correlating reports in a safe and confidential manner.
- Met with prospective tenants to show properties, explain terms of occupancy, and provide information about the local area.
- Ascertained that any late rent or past dues were duly followed up on and collected in a timely manner. Testified before a judge in cases wherein the renter failed to pay rent in a timely manner.
- Periodically reminded all tenants of property rules and regulations.
- Ensured a proper response to all community emergencies with respect to staff, residents, buildings, etc.
- Analyzed and tracked rental income and occupancy rates.
- Performed periodic risk assessments to identify and address potential safety issues.
- Prepared detailed financial reports to present property performance to stakeholders.
- Managed and coordinated tenant move-in and move-out processes.
- Negotiated and enforced contracts with vendors and suppliers.
- Prepared monthly and annual reports for management. Performed periodic risk assessments to identify and address potential safety issues.
- Developed marketing materials to promote the properties.
Property Manager
Roanoke Chowan Housing Authority
07.2019 - 08.2021
- Maintained a computerized accounts receivable system for rent payments.
- Assessed prospective tenants for their suitability to reside in assigned residential properties. Assisted in the preparation of rental applications and leases.
- Assessed the assigned residential property’s need for additional tenants, advertising vacancies.
- Collected monthly payments and provided tenants with notices, when applicable.
- Directed the collection of monthly assessments, rental fees, and deposits and payment of insurance premiums and operating expenses.
- Investigated complaints, disturbances, and violations, resolving conflicts per management rules and regulations.
- Provided tenants with assistance by helping them move in and out and arranging for the proper management of logistics.
- Planned, scheduled, and coordinated general maintenance, major repairs, and remodeling or construction projects for commercial and residential properties.
- Confirmed all leases and corresponding paperwork were completed and input into the software system on an accurate and timely basis.
- Monitored all infrastructure and building expenses, reviewing and approving invoices. Routinely inspected grounds, facilities, and equipment to determine the necessity of repairs or maintenance.
- Ensured program compliance for HUD programs through regular file audits and property inspections.
- Analyzed market trends to make proactive property management decisions.
Education
Sociology/Psychology
Allen University
Columbia, SCSkills
- Human Resource
- Scheduling
- Document Management
- Office Administration
- Correspondence
- Attention to Detail
- Executive Support
- Discretion and judgment
- Spreadsheet
- Analysis
- Calendar & Docking
- Proficiency in MS Office
- Accounts Payable
- Data Entry
- Administrative Support
- Record Keeping
- Database Management
- Accuracy
- Accounts receivable
- Professionalism
- Computer Proficiency
- Phone Etiquette
- Reporting
- Bookkeeping
- Team leadership
- Adaptability and flexibility
- Team collaboration
- Operations management
- Time management
- Team motivation
- Team building
- Sales reporting
- Decision-making
- Staff supervision
- Strategic planning
- Budgeting and finance
- Customer rapport
- Money handling
- Customer relations
- Employee scheduling
- Staff management
- Workload management
- Goal setting
- Policy enforcement
- Employee performance evaluations
- Retail operations management
Timeline
HOA Assistant Manager
Meridian Residential Group
02.2025 - 12.2025
Accounts Receivable Specialist/Administrative Assistant
Aston Carter/3V Sigma USA
06.2024 - 01.2025
Assistant Property Manager
The Franklin Johnston Group
09.2023 - 06.2024
Property Manager
Millennia Housing Management
08.2021 - 01.2023
Property Manager
Roanoke Chowan Housing Authority
07.2019 - 08.2021
Sociology/Psychology
Allen University