Migdalia Capullo
Summary
Versatile, performance-driven, and goal-focused with experience in overseeing all facets of property management and operations, and community engagement. Organized and efficient HOA Manager Assistant, capable of handling multiple tasks and priorities, such as handling all HOA records, organizing board meetings and events, finalizing and distributing minutes at numerous board, committee and member forum meetings, and actively participating in standing committees. Articulate communication Skills, with proven ability to establish productive relationships with members, staff and vendors to enable community engagement. Hardworking and passionate job seeker with strong organizational skills and ready to help team achieve company goals.
Overview
27
27
years of professional experience
Work History
HOA Assistant Manager
Naples Lakes Country Club
Naples, FL
05.2017 - Current
- Address and quickly resolve resident complaints with speedy and knowledgeable support.
- Prepares Community newsletters and updates Community channel
- Conduct weekly inspections of common grounds, buildings and homes and report any maintenance issues to HOA Manager.
- Effectively communicates with the master board, membership, staff, guests, and vendors by telephone, email, text, in-person interactions, club website, flyers and other communication channels
- Assist in organizing all aspects of board meetings, board elections, meet the candidate forums, annual meetings, and member forum meetings
- Prepare documents and finalize meeting notices and meetings
- Delivers administrative assistance to the Association, general manager and standing committees
- Serves as staff liaison to the Architectural Review Committee (ARC)
- Efficiently carries out tasks for standing committees; preparing the club newsletter, community channel, image advertising, wildlife calendar, community open houses and blood drives; coordinating special member outings; conducting property inspections; reviewing ARC request forms, and writing violation letters
- Takes action on landscape and irrigation service requests in a quick and thorough manner
- Record the monthly minutes for the Board meetings, Member Forums, and Architectural Review Committee
AR/HR Payroll Manager Assistant
Naples Lakes Country Club
Naples, FL
10.2010 - Current
- Coordinated the distribution of all payroll checks, remittances and W-2's to employees
- Assist with payroll processing and resolved any payroll issues from employees
- Maintained accurate payroll files, records and handled all employee inquiries in a timely manner
- Responsible for recording workman's compensation and general liability claims in company database
- Translated English documents to Spanish
- Translated for Spanish speaking employees
- Processed, verified, and posted transactions for services rendered, into members accounts
- Researched and resolved account discrepancies
- Maintained and uploaded member ACH payments into the clubs accounting system and bank
- Obtained information from other departments to ensure records are accurate and accounts receivable ledgers and journals are up-to-date
- Performed administrative tasks, such as data entry, generating monthly management reports, daily reports and preparing members monthly statements
- Engaged in ongoing educational opportunities to update job knowledge.
Administrative Assistant
Grosvenor of Pelican Bay
Naples, FL
09.2009 - 08.2010
- Managed electronic filing systems
- Assisted property manager with daily work tasks and maintained all daily office operations
- Prepared notifications and non-compliance letters for residents.
Vice President of Operations
Rich Girl Inc
Miami Beach, FL
10.2007 - 07.2009
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
- Attended shows and client meetings, promoting company brand and building rapport with prospects and partners.
- Managed all contracts and castings in the company
- Arranged meetings and scheduled photo shoots for Fashion shows and special events.
- Prepared quotations and invoices for new and existing accounts.
Assistant Property Manager
The Continental Group Inc
Miami, FL
11.2003 - 09.2007
- Prepared lease agreements, scheduled screenings and performed security background checks for both lessees and condo owners
- Organized all the maintenance, alterations, and reconditioning of the property
- Assisted with managing the contracts for the security company and active vendors
- Supervised twenty-six employees
- Prepared, processed and distributed employee paychecks.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals.
- Escalated major issues to property manager for immediate remediation.
Executive Assistant
Cervera Real Estate Services
Miami, FL
10.2002 - 11.2003
- Assisted in the preparation of budget and annual reports of the organization
- Handle advertising of the property online and through newspapers
- Responsible for the general tracking, supervision, and maintenance of all sales and resales
- Maintained Vice Presidents payables and receivables
- Entered new listings and updated existing listings into the MLS system
- Maintained all files.
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for Vice President.
- Created expense reports, budgets and filing systems for management team.
Office Coordinator
GL Homes
Miramar, FL
03.2000 - 09.2002
- Follow office workflow procedures to ensure maximum efficiency
- Maintain files and records with effective filing systems
- Support other teams with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings, invoicing, generate weekly reports, filed for permits)
- Greet and assist visitors when they arrive at the office
- Deal with customer complaints or issues
- Prepared service requests
- Monitor office supplies inventory and place orders
- Assist in vendor relationship management
- Delegated service requests for repairs and maintenance.
- Interacted with customers by phone, email or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Business Management
Miami Lakes Technical Institute
Miami, FL1992
High School Diploma -
Hialeah Senior High
Miami, FL1991
Skills
- HOA Assistant Management & Oversight
- Administrative Support & Coordination
- Excellent interpersonal and customer-facing skills
- Strong communication skills, both written and verbal
- Staff Relations & Supervision
- Record keeping, Reporting & Documentation
- Familiarity with business software such as Microsoft Office
- Strong administration skills
Languages
Spanish
English
Timeline
HOA Assistant Manager
Naples Lakes Country Club
05.2017 - Current
AR/HR Payroll Manager Assistant
Naples Lakes Country Club
10.2010 - Current
Administrative Assistant
Grosvenor of Pelican Bay
09.2009 - 08.2010
Vice President of Operations
Rich Girl Inc
10.2007 - 07.2009
Assistant Property Manager
The Continental Group Inc
11.2003 - 09.2007
Executive Assistant
Cervera Real Estate Services
10.2002 - 11.2003
Office Coordinator
GL Homes
03.2000 - 09.2002
Business Management
Miami Lakes Technical Institute
High School Diploma -
Hialeah Senior High