Dominique Hernandez
Phoenix,AZ
Summary
Experienced HOA Community Manager with a proven track record of supporting Boards of Directors, enhancing community operations, and delivering exceptional resident service. Skilled in vendor oversight, budget monitoring, architectural review coordination, and enforcement of community standards. Adept at interpreting governing documents, facilitating meetings and elections, and ensuring compliance with state laws and association policies. Known for strong communication, problem‑solving, and organizational abilities, with a focus on maintaining well‑run, attractive, and financially stable communities. Committed to transparency, consistency, and fostering positive relationships between residents, vendors, and the Board.
Overview
15
15
years of professional experience
Work History
HOA Community Manager
City Property Management
Phoenix, AZ
10.2019 - Current
- Executed Board directives and provided guidance on governing documents, policies, and best‑practice procedures
- Prepared Board meeting agendas, packets, minutes, and post‑meeting action items
- Advised the Board with professional recommendations while maintaining non‑decision‑making neutrality
- Coordinated all contracted services, including landscaping, irrigation, pool, janitorial, and repair vendors
- Performed routine community inspections to identify maintenance needs and compliance issues
- Managed work orders, proposals, and project timelines to ensure timely completion
- Monitored vendor performance to ensure adherence to contract standards
- Served as the primary liaison between residents and the Board
- Responded to homeowner inquiries, concerns, and complaints with clarity and professionalism
- Distributed community‑wide notices, updates, and compliance reminders
- Educated residents on rules, processes, and expectations to support positive engagement
- Processed architectural applications and ensured submissions met CC&R and design guideline requirements
- Monitored operating budgets and community spending
- Reviewed and approved vendor invoices prior to payment
- Conducted regular compliance inspections throughout the community
- Documented ongoing issues for Board review and potential escalation
- Ensured adherence to state law and governing documents
- Monitored common‑area utilities, including water usage and APS electrical needs
Assistant Community Manager
AAM
Tempe, AZ
03.2011 - 10.2019
- Respond to homeowner questions, emails, and phone calls
- Assist residents with portal access, payments, forms, and document requests
- Provide information on rules, processes, and community standards
- Help resolve basic concerns before they escalate to the manager
- Prepare and send community notices, letters, and reminders
- Maintain homeowner records, files, and account updates
Process incoming mail, architectural submissions, and general requests - Assist with preparing meeting packets, agendas, and materials
- Create and track work orders for landscaping, irrigation, and repairs
- Follow up with vendors on scheduling and completion
- Document issues reported by residents or observed during inspections
- Handle routine tasks so the manager can focus on higher‑level operations
- Provide administrative backup during meetings, hearings, or elections
- Ensure smooth day‑to‑day workflow
Education
High School Diploma -
Skyline Tech
Peoria01-2004
Skills
- Daily operations management
- Financial budgeting and reporting
- Property tours and inspections
- Vendor management
- Conflict handling
- Maintenance oversight
- Knowledge of CC&Rs, bylaws, and state HOA laws
- Schedule planning
- Contract negotiation
- Meeting participation
- Time management
- Multitasking and organization
- Budget preparation
- High‑volume email and inquiry management
- Problem‑solving and critical thinking
Timeline
HOA Community Manager
City Property Management
10.2019 - Current
Assistant Community Manager
AAM
03.2011 - 10.2019
High School Diploma -
Skyline Tech