Heather Pancratz
Erie,CO
Summary
Experienced HOA Community Manager excelling in property management, financial budgeting, and effective communication. Proven ability to foster positive relationships and ensure compliance with community standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HOA Community Manager
Brightstar Management Group
Thornton, CO
08.2024 - 03.2026
- Managed a full portfolio of HOA communities that included single family, multifamily, and commercial properties
- Coordinated communication between the homeowners and the Board of Directors
- Conducted regular inspections to identify needed improvements to maintain the community standards
- Developed annual operating budgets and forecasts. Set up and ran the yearly annual meetings for each community.
- Attendance at all board meetings
- Kept properties in compliance with local, state, and federal regulations through continuing education
- Implemented and enforced the governing documents to maintain properties and community standards
- Worked with maintenance staff and vendors to complete timely repairs and improvements
- Provided emergency 24-hour on-call service for homeowners on a rotating schedule with fellow community managers
- Invoice approval/denial
HOA Community Manager
MSI, LLC
Westminster, CO
01.2020 - 07.2025
- Coordinated communication between the homeowners and the board members to address concerns effectively.
- Acted as a liaison between the Board of Directors and the HOA attorney.
- Conducted regular community inspections to identify any violations that needed to be sent to homeowners according to the HOA's governing documents
- Produced community emails and reports about community activities to keep owners, and board members informed.
- Worked with vendors to complete timely repairs and enhancements, as well as project management.
- Promoted a positive community relationship with the board and homeowners by responding to 95% of emails the same day they were sent
- Kept my CMCA license valid by attending different webinars provided by vendors
- Developed yearly budgets for the community, providing effective guidance and management of financial resources.
- Facilitated all of the annual meetings and provided annual meeting packets that were sent to the homeowners
- Provided board packets to the board members and facilitated all board meetings.
- Monitored, tracked, and approved payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with homeowners and onsite maintenance crews via email or in person.
- Kept properties in compliance with local, state, and government regulations and statutes.
Territory Manger and Territory Trainer
Hallmark Gold Crown
St Louis, MO
07.2017 - 07.2025
- Cultivated relationships with store management to drive product placement and visibility.
- Merchandised product provided by Hallmark. Complete store resets utilizing plan-o-grams.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Managed a diverse portfolio of accounts within the territory, including Kroger, Walgreens, Walmart.
- Organized regular training sessions for team members to enhance their merchandising skills.
- Fostered culture of continuous improvement within merchandising teams, encouraging feedback and sharing of best practices to enhance overall performance.
- On boarded new employees
Education
Bachelor of Science - Social Sciences
Colorado State University
Ft. Collins, Co. Skills
- Property management and inspections
- Leadership and training skills
- Team player that will go above and beyond to maintain positive relationships with board members, fellow community managers, and homeowners
- Positive attitude and solution focused
- Financial budgeting and reporting
- Administrative support
- Daily operations management
- Team Training
- MS office suite
Certification
Licensed community manager for community associations (CMCA)
Timeline
HOA Community Manager
Brightstar Management Group
08.2024 - 03.2026
HOA Community Manager
MSI, LLC
01.2020 - 07.2025
Territory Manger and Territory Trainer
Hallmark Gold Crown
07.2017 - 07.2025
Bachelor of Science - Social Sciences
Colorado State University