Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Dana Dillon

Myrtle Beach,SC

Summary

Seasoned Patient Service Technician and Phlebotomist with a robust background at LabCorp and healthcare facilities, showcasing expertise in phlebotomy and medical terminology alongside exceptional communication skills. Achieved a significant improvement in specimen collection accuracy and patient satisfaction. Demonstrates a strong capacity for problem-solving and maintaining patient confidentiality, ensuring high standards of care and compliance.

Overview

12
12
years of professional experience

Work History

Patient Service Technician

LabCorp
Conway, South Carolina
09.2022 - Current
  • Maintained exceptional standards in specimen collection.
  • Validated insurance coverage to ensure compliance with requirements.
  • Optimized patient admission procedures.
  • Performed accurate and timely processing of collected specimens.
  • Executed transmission of laboratory tests directly to healthcare providers.
  • Resolved customer issues through effective communication and problem-solving.
  • Facilitated patient care by meeting needs in accordance with professional boundaries.
  • Managed phone inquiries effectively and ensured timely follow-up.
  • Managed stock levels to ensure efficient replenishment.
  • Ensure stringent adherence to OSHA regulations.
  • Counselled patients on potential financial liabilities and payment requirements.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Verified patient insurance coverage and benefits, as well as collected co-pays or balances due prior to services being rendered.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles

Phlebotomist

Carolina Health Specialists
Myrtle Beach, SC
04.2017 - 08.2022
  • Entered patient information and test orders into computer systems accurately.
  • Educated patients on specimen collection procedures and post-draw care.
  • Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
  • Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
  • Conducted quality control checks to ensure the accuracy of test results.
  • Followed all safety protocols when handling hazardous materials.
  • Prepared specimens for transport to external laboratories.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Provided excellent customer service while interacting with patients.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Performed centrifugation and specimen aliquoting for sample preparation.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Maintained a clean, safe, and organized work environment.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Verified patient information prior to specimen collection.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.

Phlebotomist

Commonwealth Health Wilkes-Barre General Hospital
Wilkes-Barre, PA
04.2013 - 04.2017
  • Maintained patient comfort and safety throughout the phlebotomy process.
  • Managed inventory of phlebotomy supplies and reordered stock as necessary.
  • Educated patients on specimen collection procedures and post-draw care.
  • Conducted quality control checks to ensure the accuracy of test results.
  • Reported any abnormal results or trends to supervisor or laboratory manager.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Followed all safety protocols when handling hazardous materials.
  • Prepared specimens for transport to external laboratories.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Aided in launching IVs for infusion processes.

Education

EPLA Program

Allied Medical And Technical Careers
Scranton, PA
03-2000

Some College (No Degree) - General Studies

Pennsylvania State University
Dunmore, PA

Skills

  • Medical terminology
  • Inquiry resolutions
  • Infection control procedures
  • Phlebotomy expertise
  • Maintaining patient confidentiality
  • Documentation accuracy
  • Adaptable and flexible
  • Communication and interpersonal skills
  • Problem-solving capacity
  • Appointment scheduling
  • Vital signs monitoring
  • Specimen collection proficiency

Affiliations

  • swimming
  • diving
  • travel
  • family

References

References available upon request.

Timeline

Patient Service Technician

LabCorp
09.2022 - Current

Phlebotomist

Carolina Health Specialists
04.2017 - 08.2022

Phlebotomist

Commonwealth Health Wilkes-Barre General Hospital
04.2013 - 04.2017

EPLA Program

Allied Medical And Technical Careers

Some College (No Degree) - General Studies

Pennsylvania State University

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