Drew Fana
Riverview,FL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Service Technician
LabCorp
02.2023 - Current
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Charter Assistant
Lake George Steamboat Co.
04.2022 - 10.2022
- Sell private party packages for businesses functions and families parties.
- Contact clients to obtain information; process payments and review details of accounts.
- Compose Microsoft Office documents (sailing schedules, contracts, invoices, spreadsheets, etc) for inter department communication.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Phlebotomy Support II
Hudson Headwaters Health Network
07.2019 - 01.2021
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles in office and at patients' homes.
- EMR order entry of patient results and forward to appropriate medical team.
- Communicate directly with nursing and provider staff on critical results.
- Resolve specimen discrepancies between health centers and hospital lab.
- Assisted in training and onboarding new phlebotomists.
- Order, maintain and distribute supplies inventory for 10 health centers.
- Developed and implemented strategies to improve phlebotomy processes.
Phlebotomist
Hudson Headwaters Health Network
06.2018 - 07.2019
- Work independently to collect blood specimens by venipuncture and finger stick and properly label and pack for transport.
- Schedule and travel to patients’ homes for home blood draws.
Phlebotomist Internship
Malta Med Emergent Care
04.2018 - 05.2018
- Collect blood and urine specimens using venous and micro techniques.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Food & Beverage Assistant Manager
Lake George Steamboat Co.
01.2016 - 01.2018
- Facilitate interviews, hire staff and maintain employee records.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Supervise daily operations and create schedules for 50+ employees.
- Coordinate weddings, corporate and other special events.
- Resolved customer complaints involving food or beverage quality and service.
Dining Room Manager
Lake George Steamboat Co.
01.2012 - 01.2015
- Assure proper training of new employees & resolve customer complaints.
- Create seating chart for 300 customers from reservations lists.
- Led planning, set up and takedown for special events.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Motivated staff to perform at peak efficiency and quality.
Customer Service Specialist
Walmart
01.2011 - 05.2013
- Supervise all front end cashier operations.
- Handle cash drawer and point-of-sale procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Substitute Teacher
WSWHE BOCES
05.2010 - 05.2011
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Distributed textbooks, workbooks, papers and pencils to students.
Hostess
Lake George Steamboat Co.
06.2003 - 04.2011
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
No Degree - Phlebotomy
Bryant & Stratton College
Albany, NY05.2018
Bachelor of Science - Business Administration
SUNY Potsdam
Potsdam, NY05.2010
Associate of Arts - Liberal Arts And Sciences
SUNY Adirondack
Queensbury, NY05.2006
Skills
- Data entry and medical records verification
- Appointment Scheduling
- EMR / EHR
- Medical Terminology
- Documentation Preparation
- Quality Control
Certification
- Phlebotomy Technician Certification, 06/2018, present
- CPR Certification, 06/2022
Timeline
Patient Service Technician
LabCorp
02.2023 - Current
Charter Assistant
Lake George Steamboat Co.
04.2022 - 10.2022
Phlebotomy Support II
Hudson Headwaters Health Network
07.2019 - 01.2021
Phlebotomist
Hudson Headwaters Health Network
06.2018 - 07.2019
Phlebotomist Internship
Malta Med Emergent Care
04.2018 - 05.2018
Food & Beverage Assistant Manager
Lake George Steamboat Co.
01.2016 - 01.2018
Dining Room Manager
Lake George Steamboat Co.
01.2012 - 01.2015
Customer Service Specialist
Walmart
01.2011 - 05.2013
Substitute Teacher
WSWHE BOCES
05.2010 - 05.2011
Hostess
Lake George Steamboat Co.
06.2003 - 04.2011
No Degree - Phlebotomy
Bryant & Stratton College
Bachelor of Science - Business Administration
SUNY Potsdam
Associate of Arts - Liberal Arts And Sciences
SUNY Adirondack