Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dana Dukes

Orlando,FL

Summary

Adept at fostering customer relationships and enhancing team performance, my tenure at TransMedCare honed my problem-solving and teamwork skills. Leveraging a flexible schedule and proficient in inventory control, I excel in environments requiring strategic planning and a professional demeanor. Achievements include significantly improving patient care quality and training employees to be the utmost successful.

Experienced with safe and efficient driving practices, ensuring timely deliveries. Utilizes excellent route planning and vehicle maintenance skills to maintain operational efficiency. Track record of reliability and adaptability, consistently meeting transportation demands.

Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.

Experienced with team leadership and operational management. Utilizes effective communication to delegate tasks and ensure project milestones are met. Track record of enhancing team performance through strong problem-solving and conflict resolution skills.

Professional leader with strong background in crew supervision and logistics. Demonstrates ability to enhance team performance and ensure project completion. Skilled in team collaboration, problem-solving, and adapting to changing situations. Reliable and results-focused, fostering productive and cohesive work environment.

Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.

Overview

10
10
years of professional experience

Work History

Sales Associate/Water Tester/Cashier

Pinch A Penny Pool Patio Spa
09.2022 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Performed pool and spa water testing at our workstation by using a sample of the customer's water with our water testing chemicals to show each customer what their pool or spa needed.

Traveling Medic/Driver/Crew Leader

TransMedCare
09.2019 - 07.2021
  • As a Medic, I managed medical supply inventory, ensuring the availability of necessary equipment, patient linens, bandages, ointments, and medications for optimal patient care.
  • Maintained accurate medical records, ensuring timely access to vital information for informed decision-making in patient care.
  • Managed the patient's vitals every 2 to 4 hours.
  • Responsibilities as a Driver included keeping the patients safe by utilizing the correct defensive driving.
  • Maintaining knowledge on how to navigate using Google Maps, as well as knowing how to change to a different route due to built-up traffic delays.
  • As a Crew Leader, it was my responsibility to sometimes train drivers on rules, regulations, safety protocol, and completing driver's logs properly, while also teaching cleaning protocol, and uniformity to the best of their ability.

Waitress/Bartender Trainee

Jake's 29 Orange City Racing and Card Club
07.2019 - 09.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Caregiver

Department of Rehabilitation Services
01.2013 - 06.2019
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.

Education

Adult Education Class - Online - GED

Orange Technical College
Orlando, FL

Certified Nursing Assistant - Nursing

CNA Qwik Track
Lake Mary, FL
02.2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Store opening and closing
  • Professional demeanor

Languages

Spanish
Limited Working
English
Full Professional

Timeline

Sales Associate/Water Tester/Cashier

Pinch A Penny Pool Patio Spa
09.2022 - 11.2022

Traveling Medic/Driver/Crew Leader

TransMedCare
09.2019 - 07.2021

Waitress/Bartender Trainee

Jake's 29 Orange City Racing and Card Club
07.2019 - 09.2019

Caregiver

Department of Rehabilitation Services
01.2013 - 06.2019

Adult Education Class - Online - GED

Orange Technical College

Certified Nursing Assistant - Nursing

CNA Qwik Track
Dana Dukes