Robert Smith
Largo,FL
Summary
Dedicated pool professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Enterprising Store Owner successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Hardworking employee enthusiastic about learning the pool industry inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Owner/Operator
Pinch A Penny Pool Patio Spa
05.2024 - 12.2025
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
Field Support Specialist
Pinch A Penny Pool Patio Spa
10.2018 - 05.2024
- 3Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Supervised a team of 3 construction workers to maintain productivity and quality of work.
- Identified and resolved construction issues promptly to prevent delays.
Store Manager
Pinch A Penny Pool Patio Spa
06.2008 - 10.2018
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Center Academy
Clearwater, FL06-1993
Skills
- Sales negotiation
- Mechanical recoveries
- Inventory management
- Cost management
- Hiring
Timeline
Owner/Operator
Pinch A Penny Pool Patio Spa
05.2024 - 12.2025
Field Support Specialist
Pinch A Penny Pool Patio Spa
10.2018 - 05.2024
Store Manager
Pinch A Penny Pool Patio Spa
06.2008 - 10.2018
High School Diploma -
Center Academy