Dana Dunwiddie
Castle Rock,CO
Summary
Experienced Patient Access Representative dedicated to meet and exceed patient expectations, offering exceptional knowledge of registering patients, and working efficiently to improve work processes and patient care.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Emergency Room Consumer Access Specialist
AdventHealth Castle Rock Hospital
12.2020 - Current
- Greet patients and arrive patients in Emergency Room via Epic EMR system
- Explain estimated cost for medical treatments and answer patient questions to promote good understanding of proposed services
- Responsible for registering walk-in patients, ambulance arrivals, law enforcement detainees, labor and delivery patients
- Responsible for inpatient/outpatient surgery and imaging check-ins
- Secure patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Collect and enter patient demographic and insurance data into EMR system to establish patient's medical record and to ensure accurate charting
- Helped address client complaints through timely corrective actions and appropriate referrals
- Offer simple, clear explanations to help clients and families understand hospital policies and procedures
- Facilitate communication between patients and various departments and staff
- Identify insurance payment sources and list payers in proper sequence to establish chain of payment
- Collect patient deductibles and co-pay amounts and discuss options to satisfy remainder of patient financial obligations
- Obtain signatures on all required consent forms adhering to state and federal regulations
- Obtain patient's insurance information and determine eligibility for benefits for specific services rendered
- Managed approximately 200 registrations monthly
- Achieved and exceeded collection goals for past 24 months
- Improved operations through consistent hard work and dedication
- Participated in team-building activities to enhance working relationships
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Worked flexible hours across night, weekend and holiday shifts
Caregiver
ComForCare Home Care
08.2019 - 09.2020
- Offer companionship and support patients in their independence
- Care for up to 5 different clients on rotating schedule
- Assist patients with daily living activities, bathing and personal grooming.
- Performed catheter care
- Provide transportation and escort to appointments, grocery/retail, and errands as needed
- Performed light housekeeping duties, maintain clean personal areas and prepare healthy meals
- Assisted patients with self administered medication
- Document daily care and observe patients to identify and address wounds, behavioral concerns and medically-relevant symptoms. Report any issues to RN and supervisor
- Apply mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
Senior Account Executive
Dunwiddie Custom Packaging
04.1991 - 03.2018
- Extensive customer service skills with thorough understanding of supply chain management, extensive printing and thermoforming experience for consumer retail packaging, and customer needs and expectations
- Keep sales force up to date with any information pertaining to their customer base
- Responsible for processing 100 + customer orders accurately and in timely manner
- Maintain and follow up on job status and all other pertinent order information
- Enter new customer data and other sales data for current customers
- Liaison and manage communication channels between vendors, sales force, customers and inside team members, and provide practical and well thought out solutions
- Resolve customer service issues and urgent requests
- Experience in front office administrative duties i.e. greeting customers, answering phones, and scheduling appointments. Responsible for typing emails, quotes, letters and memos
- Met with new customers to share product and service information, listen to needs and learn about business operations
- Prepared documentation, finalized sales and maintained records
- Maintained contact information database by keeping account details updated, clear and relevant
- Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results
- Family company was sold to new strategic buyer, and position was eliminated
Skills
- 27 years customer service experience
- Compassionate and empathetic attitude centered on treating all patients with dignity and respect
- Dedicated to accuracy
- Strong organization skills and time management with ability to multi-task
- Experienced working in fast paced environment
- Strong problem solving skills
- Excels in team setting
- Strong listening skills and following instructions while adhering to protocol
- Basic skills in Microsoft Word, Outlook and Excel / Data Entry
- Experience in administrative duties
- Ability and willingness to learn required programs
- Ability and willingness to work overtime/ non traditional working hours
Certification
- Phlebotomy Training Specialists - Denver, CO
- State Certification May 2019 / Expired 2021
- National Certification from NAPT (National Association of Phlebotomy Technicians) May 2019 / Expired 2021
- BLS Certification from The American Heart Association
- Colorado State University - Fort Collins, CO - No Degree May 1987-1988
Accomplishments
- Maintain top 3 revenue generator in the Emergency Department
- Received recognition from House Supervisor for excellent job performance
- Earned "Caregiver of the Month" Award for outstanding performance with ComForCare
Timeline
Emergency Room Consumer Access Specialist
AdventHealth Castle Rock Hospital
12.2020 - Current
Caregiver
ComForCare Home Care
08.2019 - 09.2020
Senior Account Executive
Dunwiddie Custom Packaging
04.1991 - 03.2018
- Phlebotomy Training Specialists - Denver, CO
- State Certification May 2019 / Expired 2021
- National Certification from NAPT (National Association of Phlebotomy Technicians) May 2019 / Expired 2021
- BLS Certification from The American Heart Association
- Colorado State University - Fort Collins, CO - No Degree May 1987-1988
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