Dana Dykstra
South Jordan
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
09.2023 - Current
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Trained new baristas on coffee-making techniques, customer service standards, and safety protocols.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Handled and resolved customer issues and complaints with professionalism and tact to ensure customer satisfaction.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Team Member
Cafe Zupas
05.2023 - 08.2023
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to achieve daily goals.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Worked different stations to provide optimal coverage and meet production goals.
Boba Barista
Hello Boba
02.2022 - 05.2023
- Operated cash register to process payments from customers.
- Checked quality of ingredients used in beverages before serving them to customers.
- Maintained calm demeanor during high-volume periods and special events.
- Prepared and served hot or cold beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Communicated in Chinese between customers and management to resolve customer problems.
Education
Bachelor of Science - Mechanical Engineering
University of Utah
Salt Lake City, UT09-2030
High School Diploma -
Bingham High School
South Jordan06-2025
Skills
- Physical stamina
- Multitasking and organization
- Safe food handling practices
- Opening and closing duties
- Calm demeanor
- Attention to detail
- Customer service
Certification
- Food Handler's Permit
References
References available upon request.
Languages
Chinese (Mandarin)
Limited Working
Timeline
Barista
Starbucks
09.2023 - Current
Team Member
Cafe Zupas
05.2023 - 08.2023
Boba Barista
Hello Boba
02.2022 - 05.2023
Bachelor of Science - Mechanical Engineering
University of Utah
High School Diploma -
Bingham High School
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