Dana Echols
Memphis,TN
Summary
Resourceful Coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering 2 years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
FocusFirst Regional Coordinator
Impact America
Memphis, TN
07.2023 - Current
- Performed comprehensive eye exams.
- Performed administrative duties such as scheduling appointments and maintaining parent information.
- Oversaw appointment scheduling to maintain operationing efficiency.
- Cleaned and sterilized instruments used during exams or procedures according to established protocols.
- Managed daily operations within the office including ordering supplies, processing paperwork, answering phones.
Community Engagement Specialist
Impact America
Memphis, TN
01.2023 - 05.2024
- Compiled data from clients to accurately complete tax forms.
- Identified potential deductions to minimize clients' tax liabilities.
- Prepared and reviewed tax returns for individuals.
- Provided guidance on financial decisions related to taxes.
- Examined patients, including providing preliminary patient screenings and taking patient parent information for refferal.
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
Child Support Specialist
Maximus
Memphis, TN
05.2022 - 01.2023
- Prepared, reviewed, and maintained accurate case files and records.
- Negotiated payment arrangements with non-custodial parents in accordance with state laws.
- Reviewed court orders for accuracy and completeness of child support requirements.
- Researched and responded to inquiries from customers regarding their cases or the status of payments.
- Enforced collection activities on delinquent accounts such as wage garnishment or property liens when necessary.
Team Leader
City Year Memphis
Memphis, TN
07.2020 - 05.2022
- Delegated daily tasks to team members to optimize group productivity
- Assessed, motivated and empowered team members to work to build better relationships and communication
- Fostered positive employee relationships through communication, training and development coaching
- Offered constructive criticism regarding classroom evaluations
- Conducted 1 on 1's with team members
- Started our own after school program and facilitated it.
Academic and Emotional Support
City Year Memphis
Memphis, TN
07.2020 - 05.2022
- Promoted physical, emotional, intellectual and social development
- Assessed student performance, behavior and social development and devised improvement strategies for struggling children
- Collaborated with conventional education instructors across multiple departments to optimize student learning
- Fostered positive and trusting relationships with students to increase engagement
- Conducted small group and individual classroom activities with students based on differentiated learning needs
- Encouraged student empathy of others to build confidence and improve self-image.
Education
Associate of Applied Science - Education
Southwest Tennessee Community College
Skills
- Behavioral/cognitive skills development
- Adaptive team player
- Microsoft Office expertise
- Time management skills
- Courteous and polite demeanor
- Exceptional written and verbal communication skills
- Dependable and reliable
- Located and selected merchandise to verify specifications
- Differentiated learning techniques
- Teaching, tutoring and counseling
- Effective listening
- Safety procedures and protocols
- Conflict resolution
- Flexible
- Computer skills
- Decision-making
- Multitasking
Certification
Work Style: Conscientiousness — Expert
Timeline
FocusFirst Regional Coordinator
Impact America
07.2023 - Current
Community Engagement Specialist
Impact America
01.2023 - 05.2024
Child Support Specialist
Maximus
05.2022 - 01.2023
Team Leader
City Year Memphis
07.2020 - 05.2022
Academic and Emotional Support
City Year Memphis
07.2020 - 05.2022
Associate of Applied Science - Education
Southwest Tennessee Community College