Dana Elizondo
Los Fresnos,TX
Summary
Administrative professional offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Expertise in medical records management, coding and data entry. Proven ability to review and document clinical data, ensuring accuracy and compliance. Well-versed in CLIN, CPT coding systems.
Overview
8
8
years of professional experience
Work History
Medical Case Specialist I
Leidos QTC Health Services
04.2021 - Current
- Answer phones from automated call distribution system
- Triage daily download of referrals and ensure appropriate worksheets are assigned to corresponding conditions as identified by Veteran’s Administration
- Verify appropriate CPT and CLIN codes are assigned to each case
- Communicate directly with claimants and providers
- Obtain medical history for specific conditions
- Determine appropriate examinations, tests and specialists required for each case
- Schedule appointments for examinees including follow-up appointments and rescheduled appointments
- Ensure all examinees and providers receive necessary documentation
- Confirm consultative reports and diagnostic test results are received in a timely manner
- Meet or exceed contract timeliness guidelines in both the scheduling and case management systems
- Other projects and duties as assigned
Receptionist
Peacock General Contractors
08.2019 - 04.2021
- Assist with data entry and permitting
- Provide clerical support to all office staff
- Maintain Client and Subcontractor files
- Greet visitors in a professional manner
- Maintain reception area and conference room
- Manage office supply inventory and place orders as needed
- Receive all deliveries
Bank Teller
Wells Fargo Bank
04.2016 - 08.2018
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Bachelor of Science - Health Information Management
University of Arizona Global Campus
05.2025
Bachelor of Science - Nursing
The University of Texas Rio Grande Valley
Edinburg, TXSkills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Proficient in [Software]
- Data Entry
- Conflict Resolution
- Patient confidentiality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Case Specialist I
Leidos QTC Health Services
04.2021 - Current
Receptionist
Peacock General Contractors
08.2019 - 04.2021
Bank Teller
Wells Fargo Bank
04.2016 - 08.2018
Bachelor of Science - Health Information Management
University of Arizona Global Campus
Bachelor of Science - Nursing
The University of Texas Rio Grande Valley