Summary
Overview
Work History
Education
Skills
Timeline
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Monica Williams

Lancaster,South Carolina

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

9
9
years of professional experience

Work History

Medical Case Specialist

Maximus
03.2022 - 06.2023
  • Read and comprehended exam request sent by the VA to process veteran's comprehensive exam
  • Drafted and submitted clarification inquiries to better understand information and resolved inconsistencies within exam request
  • Ensured providers had all necessary documentation and medical records Entered patient diagnoses in OMS system for physicians review
  • Collaborated among various departments for information sharing purposes

Leave of Absence Coordinator

Real Soft, Inc.
09.2018 - 02.2022
  • Enhanced employee satisfaction by efficiently managing and coordinating leave of absence requests.
  • Ensured compliance with federal, state, and company leave policies through meticulous monitoring and documentation of all leaves of absence.
  • Provided exceptional support to employees during their leaves of absence, addressing concerns and answering questions in a timely manner.
  • Understood FMLA laws and regulations and kept abreast of human resource principles, practices and procedures.
  • Proven ability to learn quickly and adapt to new situations.

Claim Intake Specialist

Carolina Technology
06.2014 - 05.2018
  • Developed strong working relationships with adjusters, contributing to an effective team environment and timely claim resolutions.
  • Demonstrated adaptability by quickly learning updates to company policies or software changes affecting the claims process.
  • Collaborated closely with underwriters to ensure accurate risk analysis during policyholder assessments for filed claims.
  • Managed workload and priorities to meet claims processing meet deadlines.

Education

High School Diploma -

Northwestern High School
Rock Hill, SC

Associate of Science - Medical Billing And Coding

Grantham University
Lenexa, KS

Skills

  • Supply Management
  • Emergency Response
  • Customer Relations
  • Root Cause Analysis
  • Critical thinking
  • Attention to detail

Timeline

Medical Case Specialist

Maximus
03.2022 - 06.2023

Leave of Absence Coordinator

Real Soft, Inc.
09.2018 - 02.2022

Claim Intake Specialist

Carolina Technology
06.2014 - 05.2018

High School Diploma -

Northwestern High School

Associate of Science - Medical Billing And Coding

Grantham University

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