Overview
Work History
Education
Skills
References
Timeline
Generic

TIERRA GLENN

UPPER DARBY,UNITED STATES

Overview

11
11
years of professional experience

Work History

MEDICAL CASE SPECIALIST

Leidos QTC Health Services
Philadelphia, United States
05.2022 - Current
  • Coordinate Veterans' benefits appointments, ensuring timely and accurate scheduling
  • Arrange transportation for disabled Veterans, facilitating appointment attendance
  • Resolve incoming call issues promptly, enhancing service efficiency
  • Prepare cases using medical terminology, ensuring accuracy and compliance

Real Estate Agent

Berkshire Hathaway
Haverford, Pennsylvania
02.2023 - 03.2025
  • Coordinated appointments to show homes to prospective buyers.
  • Participated in community outreach programs to promote services offered by the company.
  • Attended industry events such as conventions and seminars.
  • Managed sales pipeline by actively following up with prospects and hot leads.
  • Maintained current and accurate CRM database of prospective customers.
  • Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.

CUSTOMER SERVICE SPECIALIST AND SERVER

Waverly Heights
Gladwyne, United States
04.2016 - 08.2021
  • Handled incoming calls, transferred to appropriate departments or residents, ensuring efficient communication
  • Assisted visitors and residents at the help desk, enhancing overall satisfaction and support
  • Processed FedEx packages, scanned, sent, and faxed documents, ensuring timely delivery and accuracy

CAREGIVER

Pinder Care Home Health
Darby, United States
11.2019 - 10.2020
  • Made emergency calls to on-duty nurses or 911, demonstrating quick response and crisis management
  • Documented shift events in Excel, maintaining accurate records and facilitating smooth shift transitions
  • Prepared nutritious meals and organized medication schedules, ensuring daily compliance and patient health
  • Administered medications and provided wound care, maintaining accurate health records for optimal care
  • Transported patients to medical appointments, ensuring timely and safe arrivals
  • Facilitated social activities and outings, offering emotional support and enhancing patient well-being

DIETARY AIDE

St. Francis Country House
Darby, United States
06.2014 - 08.2016
  • Monitored resident meals to ensure dietary compliance, improving overall health outcomes
  • Operated tray line, fostering teamwork and enhancing service efficiency
  • Utilized sanitizing products in dishwashing, maintaining high hygiene standards to prevent germ spread

Education

HVAC - HVAC

All State Career School
Essington, PA
01-2026

SALESPERSON -

Polley Associates School of Real Estate
Newtown Square, Pa
10.2022

Skills

  • Medical Terminology
  • Customer Support
  • Scheduling
  • Communication
  • Documentation
  • Conflict Resolution
  • Multitasking
  • Active Listening
  • Technical Support
  • Quality Assurance
  • Inventory Management
  • Performance Metrics
  • Patient Education
  • POS

References

  • Brandon Pressley, Leidos QTC Health Services, 267-721-2607
  • Fahiym Bracy, Waverly Heights, 215-278-0119
  • Tom Dixon, Berkshire Hathaway, 610-745-1242

Timeline

Real Estate Agent

Berkshire Hathaway
02.2023 - 03.2025

MEDICAL CASE SPECIALIST

Leidos QTC Health Services
05.2022 - Current

CAREGIVER

Pinder Care Home Health
11.2019 - 10.2020

CUSTOMER SERVICE SPECIALIST AND SERVER

Waverly Heights
04.2016 - 08.2021

DIETARY AIDE

St. Francis Country House
06.2014 - 08.2016

HVAC - HVAC

All State Career School

SALESPERSON -

Polley Associates School of Real Estate

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TIERRA GLENN