Kaitlin Duke
Dubach,LA
Summary
Compassionate Medical Assistant skilled in patient care coordination, clinical documentation, and HIPAA compliance. Proven ability to enhance patient experiences and streamline operations.
Overview
12
12
years of professional experience
Work History
Medical Assistant/Medical Case Manager
Michael Brooks Family Clinic
Ruston, LA
09.2021 - 02.2025
- Assisted in patient intake, ensuring accurate data entry and documentation.
- Supported clinical staff with routine procedures and patient care activities.
- Managed appointment scheduling and follow-up communication with patients.
- Coordinated medical supply inventory, optimizing usage and reducing waste.
- Implemented electronic health record updates, enhancing information accessibility for providers.
- Obtained client medical history, medication information, symptoms, and allergies.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Medical Assistant
Green Clinic
Ruston, LA
01.2013 - 08.2021
- Coordinated patient schedules to optimize clinic workflow and minimize wait times.
- Assisted in the preparation of examination rooms, ensuring compliance with safety and hygiene standards.
- Managed electronic health records, enhancing accuracy and accessibility of patient information.
- Educated patients on treatment plans and medication management, improving adherence to prescribed therapies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Education
High School Diploma -
Choudrant High School
Choudrant, LA05.2011
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Vital signs monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Professionalism and ethics
- Maintaining confidentiality
- Appointment setting
- Insurance verification
- Compassionate caregiver
- Medical records management
- Patient care coordination
- Patient flow management
- Sterilization techniques
- First aid
- Medical supply inventory
- Equipment sterilization
- Medical office administration
- Trustworthy companion
- Patient relations
- Patient management
- Simple dressings
- Prioritizing stat orders
- Inventory management
- Payment collection
- Professional bedside manner
- Medical billing and coding
- Diagnostic procedures
- Medical office management
- Healthcare software proficiency
- Emergency response preparedness
- Reliable transportation
- Indirect patient care
- Companionship and emotional support
- Medical equipment operation
- Diagnostic testing assistance
- Case management
- Medical transcription
Timeline
Medical Assistant/Medical Case Manager
Michael Brooks Family Clinic
09.2021 - 02.2025
Medical Assistant
Green Clinic
01.2013 - 08.2021
High School Diploma -
Choudrant High School