Nakeisha Jackson
Monroe,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a cheerful outlook. Willingness to take on added responsibilities to meet team goals. Knowledgeable Certified Medical Assistant with exceptional background over 7+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant/Case Manager
Ochsner LSU Health Monroe Medical - Center
Monroe , LA
2021.09 - Current
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need
- Evaluated program effectiveness continually through data analysis and outcome measurement metrics
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
Technical Support Representative
Kelly Connect
Remote
2020.06 - 2022.03
- Monitored system performance to identify potential issues
- Assisted with updating technical support best practices for use by team
- Used ticketing systems to manage and process support actions and requests
- Translated complex technical issues into digestible language for non-technical users
- Monitored systems in operation and quickly troubleshot errors.
Healthcare Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
Remote
2015.03 - 2020.06
- Developed and updated databases to manage customer data
- Resolved customers' billing issues in line with established guidelines
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
- Identified, analyzed, and researched systemic issues and made recommendations for resolution.
Education
Associate of Science -
McCann School of Business And Technology
Pottsville, PA2018-02
High School Diploma -
Carroll High School
05.2013
Skills
- WPM Typing Speed (65)
- Customer Service
- Data Entry
- Insurance Verification
- Claims Processing
- HIPAA Compliance
- Time Management
- Technical Support
- Remote Support
- Technical Troubleshooting
- Software diagnosis
- Active Listening
- Microsoft Expertise Word
- Access
- Powerpoint
- Outlook
- Excel
- Medical Terminology
- Vital Sign Monitoring
- Patient Scheduling
- Clinical Documentation
- Patient Care Coordination
- CPR
- Immunization Administration
- Medical terminology proficiency
Certification
NHA CCMA and BLS
References
Available Upon Request
Timeline
Certified Medical Assistant/Case Manager
Ochsner LSU Health Monroe Medical - Center
2021.09 - Current
Technical Support Representative
Kelly Connect
2020.06 - 2022.03
Healthcare Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
2015.03 - 2020.06
Associate of Science -
McCann School of Business And Technology
High School Diploma -
Carroll High School
NHA CCMA and BLS
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