Nakeisha Jackson
Monroe,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a cheerful outlook. Willingness to take on added responsibilities to meet team goals. Knowledgeable Certified Medical Assistant with exceptional background over 7+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant/Case Manager
Ochsner LSU Health Monroe Medical - Center
Monroe, LA
09.2021 - Current
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need
- Evaluated program effectiveness continually through data analysis and outcome measurement metrics
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
Technical Support Representative
Kelly Connect
Remote
06.2020 - 03.2022
- Monitored system performance to identify potential issues
- Assisted with updating technical support best practices for use by team
- Used ticketing systems to manage and process support actions and requests
- Translated complex technical issues into digestible language for non-technical users
- Monitored systems in operation and quickly troubleshot errors.
Healthcare Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
Remote
03.2015 - 06.2020
- Developed and updated databases to manage customer data
- Resolved customers' billing issues in line with established guidelines
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
- Identified, analyzed, and researched systemic issues and made recommendations for resolution.
Education
Associate of Science -
McCann School of Business And Technology
Pottsville, PA02-2018
High School Diploma -
Carroll High School
05.2013
Skills
- WPM Typing Speed (65)
- Customer Service
- Data Entry
- Insurance Verification
- Claims Processing
- HIPAA Compliance
- Time Management
- Technical Support
- Remote Support
- Technical Troubleshooting
- Software diagnosis
- Active Listening
- Microsoft Expertise Word
- Access
- Powerpoint
- Outlook
- Excel
- Medical Terminology
- Vital Sign Monitoring
- Patient Scheduling
- Clinical Documentation
- Patient Care Coordination
- CPR
- Immunization Administration
- Medical terminology proficiency
Certification
NHA CCMA and BLS
References
Available Upon Request
Timeline
Certified Medical Assistant/Case Manager
Ochsner LSU Health Monroe Medical - Center
09.2021 - Current
Technical Support Representative
Kelly Connect
06.2020 - 03.2022
Healthcare Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
03.2015 - 06.2020
Associate of Science -
McCann School of Business And Technology
High School Diploma -
Carroll High School
NHA CCMA and BLS
Similar Profiles
Natalie GrubbsNatalie Grubbs
Registered Nurse, Labor and Delivery at Ochsner LSU Health SystemRegistered Nurse, Labor and Delivery at Ochsner LSU Health System
Brenyae PannellBrenyae Pannell
Healthcare Project Manager at Ochsner LSU Health-St. Mary Medical CenterHealthcare Project Manager at Ochsner LSU Health-St. Mary Medical Center
FAITH KURIAFAITH KURIA
Registered Nurse at Ochsner LSU Health Medical HospitalRegistered Nurse at Ochsner LSU Health Medical Hospital