Dana Falk
Grand Prairie,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
Server/Waitress
Blue Sunshine Patio Bar And Grill
Grand Prairie, TX
09.2022 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Movie Theatre Employee
Megaplex Theaters
Ogden, UT
03.2022 - 06.2022
- Enforced theater policies to maintain enjoyable viewing experience for all customers.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
- Reviewed tickets for authenticity and applicability to particular event.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Worked with other staff members for smooth theater operations.
- Sold admission, processed payments, and issued tickets.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
Cashier
Bed Bath & Beyond
Ogden, UT
11.2021 - 03.2022
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Tallied cash drawer at beginning and end of each work shift.
- Used POS system to enter orders, process payments and issue receipts.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Mansfield Lake Ridge High School
Mansfield, TX05.2023
Skills
- Check Payment Processing
- Suggestive Selling
- Cash Handling
- Price Memorization
- Order Accuracy
- Seating Assignment Preparation
- Dining Area Maintenance
- To-Go Order Preparation
- Dish Preparation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Server/Waitress
Blue Sunshine Patio Bar And Grill
09.2022 - Current
Movie Theatre Employee
Megaplex Theaters
03.2022 - 06.2022
Cashier
Bed Bath & Beyond
11.2021 - 03.2022
High School Diploma -
Mansfield Lake Ridge High School