Hi, I’m
Dana Finkley
Dallas,GA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.
Overview
9
years of professional experience
Work History
Home Chef
Quality Control Technician
12.2022 - Current
Job overview
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Maintained quality documentation and records for conformance with relevant standards.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Developed and implemented quality control processes to meet product standards.
- Performed routine maintenance and calibration on testing equipment.
- Inspected items and compared against standards to meet regulatory requirements.
- Reported problems and concerns to management.
- Reviewed production processes and identified potential quality issues.
F&G Annuities And Life Ins
Customer Service Representative
07.2021 - 05.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Toys R Us
Assistant Retail Manager
05.2015 - 01.2018
Job overview
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Supported senior management in implementing and upholding store policies and procedures.
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
- Monitored employee compliance with health and safety regulations, proactively correcting issues.
- Created employee work schedules for optimum coverage and labor cost control.
- Produced regular sales reports, analyzed data and identified areas for improvement.
- Helped develop and consistently enforced top-notch customer service standards across departments.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Generated promotional plans designed to boost store traffic and revenue.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Atlanta Cardiology Consultants
Receptionist
04.2014 - 05.2015
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Education
Paulding County High SchoolDallas, GA
High School Diploma
Skills
- Functional Testing
- LabWare LIMS
- Maintaining Clean Work Areas
- Calibration Standards
- Remote Video Conferencing
- Quality Assurance and Control
- Critical Thinking
- Visual Inspection
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Control Technician
Home Chef
12.2022 - Current
Customer Service Representative
F&G Annuities And Life Ins
07.2021 - 05.2023
Assistant Retail Manager
Toys R Us
05.2015 - 01.2018
Receptionist
Atlanta Cardiology Consultants
04.2014 - 05.2015
Paulding County High School
High School Diploma