- Mindfulness Practices
- Yoga
- Animal Care
- Chess
- Baking
- Music
Dana Forthofer
North Ridgeville,OH
Summary
Experienced customer service associated having performed in a variety of different work settings. Easily adapts to change, handling any situation in a calm and collected manner. Personable and empathetic towards everyone. Has handled personally booking clients while working as a pet sitter. Familiar with basic music theory & terminology.
Overview
6
6
years of professional experience
Work History
Dasher
Self-employed
01.2023 - Current
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
Customer Service Representative
Penske Logistics
06.2020 - 09.2022
- Fielded calls and emails from customers responding to all manner of inquiries, complaints, and situations
- Exhibited high energy and professionalism when dealing with clients and staff
Education
Music Production Certification - Music Production
Icon Collective
Online03-2025
Skills
- Time management
- Writing & grammar
- Customer communication
- Music theory
- Professional appearance
- Problem-solving
Interests
Timeline
Dasher
Self-employed
01.2023 - Current
Customer Service Representative
Penske Logistics
06.2020 - 09.2022
Music Production Certification - Music Production
Icon Collective