Dana Fracasse
Newburgh,NY
Summary
Dynamic professional with over a decade of experience at Mill Street Mattress, specializing in staff management and marketing. Excelled in enhancing brand awareness and customer relationships, demonstrating exceptional verbal communication and leadership skills. Proven track record in staff training and financial oversight, significantly contributing to operational excellence and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Manager
Mill Street Mattress
Newburgh, NY
02.2015 - Current
- Successful sales professional with 10+ years experience in a retail environment.
- Enforce customer service standards and resolved customer problems to uphold quality service.
- Oversee marketing initiatives, increasing brand awareness, and sales.
- Complete thorough opening, closing, and shift-change functions to maintain operational standards each day.
Veterinary Technician
Dr. Stein
Cornwall-on-Hudson, New York
06.2003 - 05.2016
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Ordered supplies needed for the practice such as medications or medical instruments.
- Participated in educational seminars related to veterinary medicine topics in order to stay up-to-date on current trends and best practices.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Obtained relevant health history and information from clients to maintain medical charts.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Prepared and reviewed records and consent forms.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
Education
Bachelor of Arts - Communications
Marist College
Poughkeepsie, NY06-1984
Skills
- Marketing
- Financial records oversight
- Staff management
- Verbal and written communication
- Staff training and development
- Customer relationship management (CRM)
Affiliations
- I enjoy my friends and family. We go hiking with the dogs on weekends. I have a 501C3 rescue and neuter and care for feral cat colonies.
Timeline
Manager
Mill Street Mattress
02.2015 - Current
Veterinary Technician
Dr. Stein
06.2003 - 05.2016
Bachelor of Arts - Communications
Marist College
Similar Profiles
Ihor TroshkinIhor Troshkin
Event Server at Mill Street Brew PubEvent Server at Mill Street Brew Pub
Bruce RaeBruce Rae
Senior Consultant at Mill Street ResearchSenior Consultant at Mill Street Research
Taylor BennettTaylor Bennett
Seafood Assistant at PAK'nSAVE Mill StreetSeafood Assistant at PAK'nSAVE Mill Street
Aidan O’SheaAidan O’Shea
Substitute Teacher Aide at Newburgh Enlarged City School DistrictSubstitute Teacher Aide at Newburgh Enlarged City School District
Cassandra L. KorndorfferCassandra L. Korndorffer
Assistant Controller at Orion First FinancialAssistant Controller at Orion First Financial