Dana Franklin
Lawrenceville,GA
Summary
Dynamic front desk professional with over four years of experience in hospitality. Known for exceptional attention to detail and efficient problem-solving, ensuring smooth operations and enhanced guest satisfaction. Ready to contribute to a high-performing team.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Front Desk Agent
Hampton By Hilton
Buford, Georgia
04.2021 - Current
- Greeted guests warmly upon arrival and assisted with check-in procedures.
- Responded promptly to guest inquiries and resolved issues efficiently.
- Managed phone calls and directed guests to appropriate departments.
Sales Associate
Party City
Buford, GA
10.2018 - 04.2021
- Assisted customers in selecting party supplies and decorations.
- Organized merchandise displays to enhance visual appeal and accessibility.
- Maintained inventory levels through regular stock checks and replenishment.
Education
Certificate Event Planning - Event Planning
Gwinnett Technical College
Lawrenceville, GA 06.2019 - 12.2019
Skills
- guest services
- front desk operations
- check-in management
- booking systems
- customer relationship management
- attention to detail
- time management
- Training and mentoring
- Guest relations
- Credit and cash payments
- Cash handling
- Tourism knowledge
- Listening skills
- Oral and written communications
- Effective planning
- Hospitality best practices
- Team building
- Guest accommodations
Certification
- Event planning Certificate Gwinnett Technical College 2019
Timeline
Front Desk Agent
Hampton By Hilton
04.2021 - Current
Certificate Event Planning - Event Planning
Gwinnett Technical College
06.2019 - 12.2019
Sales Associate
Party City
10.2018 - 04.2021