Dana Zimmerman
Colstrip,MT
Summary
Dynamic and results-oriented professional with extensive experience at Colstrip Public Schools, excelling in network configuration, hardware installation, and providing exceptional staff assistance. Demonstrated success in improving network reliability and streamlining office workflows, showcasing a blend of technical proficiency and outstanding interpersonal skills.
Overview
18
18
years of professional experience
Work History
Network Technician
Colstrip Public Schools
07.2021 - 06.2024
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Ran cabling and installed data drops for new node installations.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Troubleshot hardware and software to determine and rectify network problems.
- Supported users both local and by phone with problem resolution and education.
- Oversaw and managed operational and security requirements for numerous computers in network, related systems administration and regular maintenance.
- Diagnosed and executed resolution for network and server issues.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Provided faculty and staff with security software and network configuration support.
Secretary
Colstrip Public Schools
12.2015 - 07.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Laboratory Technician
Standard Laboratories
09.2006 - 12.2015
Education
No Degree - Generals
Montana State University - Bozeman
Bozeman, MTNo Degree - Generals
Lexington Community College
Lexington, KYHigh School Diploma -
Colstrip High School
Colstrip, MT05.1999
Skills
- Network configuration
- Hardware Installation
- Network Troubleshooting
- Wireless Networking
- Operating System Knowledge
- Switches and routers
- Ticket management
- User Training
- Mobile Device Management
- Remote Access Solutions
- Diagnostic Testing
- Staff Assistance
Timeline
Network Technician
Colstrip Public Schools
07.2021 - 06.2024
Secretary
Colstrip Public Schools
12.2015 - 07.2021
Laboratory Technician
Standard Laboratories
09.2006 - 12.2015
No Degree - Generals
Montana State University - Bozeman
No Degree - Generals
Lexington Community College
High School Diploma -
Colstrip High School
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