Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Dana Galla

Grindstone,PA

Overview

30
30
years of professional experience
1
1
Certificate

Work History

Administrative Coordinator

RainBarrel Consulting
07.2023 - Current
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Enhanced communication between departments with timely and accurate preparation of reports and documents.
  • Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
  • Maintained and organized schedules for two executives, facilitating efficient coordination of meetings and appointments, resulting in 90% reduction in scheduling conflicts.

Bank Teller

PNC Bank
05.2018 - 09.2022
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Streamlined teller operations for better workflow by implementing time-management strategies, assisting over 100 customers per shift.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Medical Assistant

Nino Medical Associates
04.1994 - 12.1997
  • Assisted with clinical tasks such as taking vitals and performing phlebotomy, ensuring smooth clinic operations for over 40 patients daily.
  • Supported billing department by accurately entering insurance information and coding diagnoses for claims processing.
  • Ensured compliance with HIPAA regulations by safeguarding sensitive patient data during record-keeping tasks.
  • Managed incoming correspondence from patients and healthcare providers, prioritizing urgent matters for timely resolution.

Education

Bachelor of Science - Education

California University of Pennsylvania
California, PA
05.2013

Associate of Science - Medical Assistance And Administration

Sawyer School
Pittsburgh, PA
12.1993

Skills

  • Office Administration
  • HIPAA Compliance
  • Insurance Verification
  • Patient account management
  • Commercial Insurance Billing
  • Claims Processing
  • Appointment Scheduling
  • Quality Assurance
  • Customer Relation Management
  • Data inputting
  • Customer Needs Assessment
  • Medical Terminology
  • Working knowledge of computers
  • Knowledge of ICD-10 and CPT

Certification

Expected Completion: 10/2024

CPC, CPB

Accomplishments

  • Achieved rapid promotion to solo bank teller responsible for running the drive-thru operations within just four months of hire, showcasing exceptional proficiency, reliability, and dedication.
  • Recognized as a PNC Market All Star 2021, ranking first among regional employees for impeccable drawer balance, exceptional sales, high customer retention, outstanding service, and a spotless record.

Timeline

Administrative Coordinator

RainBarrel Consulting
07.2023 - Current

Bank Teller

PNC Bank
05.2018 - 09.2022

Medical Assistant

Nino Medical Associates
04.1994 - 12.1997

Bachelor of Science - Education

California University of Pennsylvania

Associate of Science - Medical Assistance And Administration

Sawyer School

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Dana Galla