Dana Gammon
Oceanside,CA
Summary
Dedicated Corporate Travel professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
31
31
years of professional experience
Work History
Director, Account Management
CTM (formerly Travel and Transport), Mountain West Region
01.2016 - Current
- Execute and deliver client specific business plans
- Renewed service agreement for World’s Biggest Toy Company for 3 consecutive terms
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Optimized operational processes using analytics tools to address client-specific metrics.
Manager, Client Consulting
Ultramar Travel Management, Western Region
11.2011 - 12.2015
- Analyzed and reviewed Travel Data reports to identity opportunities for cost savings
- Created and implemented the Private Equity vertical market, working with independent consultants and demonstrating 16% travel program savings
- Led client training of Concur OBT and Ultramar’s Travelsync dashboard.
Global Account Manager
Travel Leaders Corporate, Long Beach, CA
02.2010 - 11.2011
- Implementation Leader/Project Manager of Global Travel Program for $28M client
- Oversaw and directed Regional Account Managers in EMEA, APAC and Latin America regions
- Worked closely with Regional Account Managers to ensure travel data is properly mapped and flowing accurately for consolidated global reporting
- Monitored and analyzed travel expenditures and trends to determine and offer both tactical and strategic action recommendations to client.
Senior Account Manager
Travel Leaders Corporate, Irvine CA
03.2008 - 02.2010
- Directed team of 5 account managers responsible for $200M in annual sales
- Worked closely with Senior Management on various initiatives to promote products & services that increased company revenues, such as Travel GPS analytics software
- Executed portfolio of 12 accounts with 100% client retention.
Office Manager
Frank C. Raymer, DDS, Newport Beach, CA
07.2006 - 03.2008
- Complete autonomy for daily operations of progressive private dental practice
- Initiated a marketing plan to improve visibility by adding the practice information to various websites
- Developed efficiency plan specific to industry needs resulting in 15% increase in customer base over one year.
Strategic Account Manager
Global Experts in Travel (formerly Total Travel Management), Troy, MI
09.2001 - 05.2005
- Negotiated preferred Airline/Hotel/Car programs on Global basis
- Efficiently managed portfolio of 20 accounts ranging in volume from $100K to $26M, with collective volume over $70M
- Successfully implemented BMW Group of North America account, working in their headquarters to facilitate the transition and make procedural recommendations; re-negotiated existing hotel program realizing $150,000 savings annually.
Technical Research Manager
Total Travel Management, Troy MI
04.2000 - 09.2001
- Benchmarked travel websites for use on Travelligence, TTM’s patented Internet direct booking tool
- System Administrator of CoPilot II, TTM’s patented online booking tool, for General Motors Corporation.
Corporate Travel Manager
HMHF Travel/Handleman Company, Troy MI
03.1993 - 04.2000
- Sole source provider for all corporate travel arrangements for a billion dollar, multi-national organization
- Analyzed/booked alternative travel routes saving the company $500,000 on an annual basis.
Education
Business Administration And Management
Oakland Community College
Royal Oak, MITravel Agent Certification
American Travel School
Ferndale, MISkills
- Strong interpersonal abilities
- Strategic Partnerships
- Global Expertise
- Contract negotiations
- Verbal and written communication
- People Management
- Strategic Planning
- Issues Resolution
- Contract and Vendor Management
Travel related expertise
- BMW endorsed
- GBTA certified Corporate Travel Executive
- CRM proficiencies
- Sabre trained
- Concur Travel trained
- MS Office proficiencies
Timeline
Director, Account Management
CTM (formerly Travel and Transport), Mountain West Region
01.2016 - Current
Manager, Client Consulting
Ultramar Travel Management, Western Region
11.2011 - 12.2015
Global Account Manager
Travel Leaders Corporate, Long Beach, CA
02.2010 - 11.2011
Senior Account Manager
Travel Leaders Corporate, Irvine CA
03.2008 - 02.2010
Office Manager
Frank C. Raymer, DDS, Newport Beach, CA
07.2006 - 03.2008
Strategic Account Manager
Global Experts in Travel (formerly Total Travel Management), Troy, MI
09.2001 - 05.2005
Technical Research Manager
Total Travel Management, Troy MI
04.2000 - 09.2001
Corporate Travel Manager
HMHF Travel/Handleman Company, Troy MI
03.1993 - 04.2000
Business Administration And Management
Oakland Community College
Travel Agent Certification
American Travel School