Hi, I’m
Dana Garland
Rockwall,TX
Summary
Management Professional with more than 14 years of impressive leadership experience, seeking a remote role that calls on transferable skills. Adept at achieving success, both independently and in team settings. Maintain expertise pertinent to retail business, keeping a pulse on sales trends, inventory control best practices and customer patterns, using findings to develop and finalize pricing and promotions strategies. Fuel business growth through the assessment of important financial data. Examine operating efficiencies in an effort to act readily on business trends. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Industrious leader offering 14 years of industry experience ready to add value to the team. Well-versed in processing accurate sales transactions and providing superior customer service.
Overview
16
years of professional experience
14
years of post-secondary education
Work History
Luxottica Retail
Optical Sales Manager
11.2009 - Current
Job overview
- Oversee daily and bigger-picture store operations, assessing store sales and operational processes to maintain alignment with operating income and sales goals.
- Key to recruiting and hiring top candidates for vacant roles, attracting those with luxury service delivery experience.
- Maintain optimal staffing levels, emphasizing to team members importance of service delivery and sales excellence; recognize team members that perform above and beyond to maintain morale.
- Offer constructive yet encouraging performance feedback to staff, striving to help them develop and grow.
- Worked well in team setting, providing support and guidance.
- Self-motivated, with strong sense of personal responsibility. Killedkilled at working independently and collaboratively in team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Target Retail
Target Retail Manager
01.2008 - 11.2009
Job overview
- Efficaciously trained and developed a team that provides clients with a first-class luxury retail signature experience
- Seamlessly coordinated business operations, attaining peak sales and profit levels; managed inbound/outbound, replenishment, inventory control, presentation, pricing and promotional processes
- Supervised and motivated a dynamic hourly staff team, taking on a core role in interviewing, coaching, professional development, performance assessment and talent retention processes
- Offered suggestions for candidates to fill vacant roles, creating a team of dedicated business owners as well
- Achieved impressive levels of customer and staff satisfaction, holding team members accountable for working according to well-defined expectations using effective coaching methods
- Ensure impeccable merchandise presentation, working in alignment with the store's strategic plan
- Coordinated public relations, event planning and asset protection efforts
- Developed and finalized efficient daily and weekly workflows conducive to business and sales objectives
- Aligned personal performance with sales plans and customer engagement goals relevant to merchandising, pricing, transitions, revisions, sampling, promotions and price modifications
- Examined the backroom, sales floor and fulfillment reports to bridge operational gaps
- Finalized a scheduling plan alongside ETL using monthly and weekly business workload and guest traffic figures as a guide; personally worked a schedule conducive to guest and business needs
- Examined fulfillment business and used it to make informed decisions and ensure the accuracy of guest orders.
Education
University of PhoenixDallas
Bachelor of Science from Business-Small Business Management and Entrepreneurship
03.2009 - 02.2011
University of PhoenixDallas, TX
Associate of Arts from Foundations of Business
08.2011 - 10.2023
Skills
- Leadership
- Hiring & Training
- Sales & Revenue Growth
- Time Management
- Communication
- Problem Solving
- Microsoft-Excel
- Word Power Point
- Teams
Timeline
University of Phoenix
Associate of Arts from Foundations of Business
08.2011 - 10.2023
Optical Sales Manager
Luxottica Retail
11.2009 - Current
University of Phoenix
Bachelor of Science from Business-Small Business Management and Entrepreneurship
03.2009 - 02.2011
Target Retail Manager
Target Retail
01.2008 - 11.2009
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