GWENDOLYN MILLS

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
• Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.

AS AN OWNER I LEARNED ALL OF THE ASPECTS OF RUNNING AN OPTICAL BUSINESS.

I MADE SALES, DID LAB WORK, ORDERED ALL FRAMES TO HAVE THE LARGEST SELECTION OF THE UNUSUAL. THIS HELPED OUR OFFICE MAKE A NAME FOR ITSELF. NEGOTIATED WITH SUPPLIERS AND DID ALL BILL PAYING.

HIRED OPTOMETRIST TO WORK WITH US.