DANA GERING

• Maintain friendly and professional member interactions.
• Assess employee performance and develop improvement plans.
• Meet deadlines by proactively managing individual and team tasks and streamlining processes.
• Interview and hire talented individuals with top-level strengths, improving organizational talent, and skill set.
• Resolved customer complaints to maintain high level of satisfaction.
• Manage branch sales, member service, and branch operations.

• Managed Blue Valley, Ridgeview Hy-Vee, CAO branch, West Olathe, Prairie Village Hy-Vee
• Drive results for the branch by building effective teams, consistently conducting staff check in's, keep staff morale up by recognition, sharing successes and leading by example
• Assume full responsibility for the branch operations.
• Built a partnership with Hy-Vee
• Strong focus on developing Assistant Managers
• Incorporate the CFC concept at the In-store.
• Helped with the process of opening West Olathe Branch
• Dual Managed multiple branches

• Developed personal rapport with each member to maintain member loyalty and establish long-term accounts.
• Was a resource for my co-workers and provided guidance to the call center and branches to close on loans
• Input loan applications, opened accounts, provided financial coaching to members
• Took care of the operational duties for the branch.
• Assisted the team with questions, solved any problems and made effective decisions
• Helped facilitate team meetings
• Exceeded my production goals

* Assisted any branch location needing help

* Filled in as a teller, Financial Relationship Specialist, or provided Members service

* Started learning how to open accounts and book loans

• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Developed and maintained relationships with members and loan officers to establish smooth loan process.
• Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
• Processed loans within various departments to achieve timely, accurate, and fair proceedings.

• Helped large volume of members every day with positive attitude and focus on customer satisfaction.
• Actively listened to members, handled concerns quickly and escalated major issues to supervisor.
• Documented and detailed calls and complaints using call center's CRM database.
• Responded to member calls and emails to answer questions about products and services.
• Addressed member account discrepancies and concerns.