Dana Glass
Salt Lake City,UT
Summary
Hardworking Crew Member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with Food Prepreation field knowledge and dedication to going beyond to properly complete tasks. Exemplary Crew Member offers dynamic client engagement, food safety and inventory restocking. Can-do attitude toward completing tasks, exceeding expectations and maintaining satisfaction. Reliable fast food worker experienced in basic food and beverage preparation. Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Crew Member
Wendy's
Mesquite , Nevada
09.2023 - 02.2024
- Followed recipes for preparing various types of hot and cold foods.
- Rotated stock on shelves to ensure freshness and quality of products being sold.
- Performed opening and closing procedures including cleaning counters and equipment.
- Trained new team members on store operations related to the prepared foods department.
- Peeled, chopped and sliced produce for use in cold and cooked items.
- Adhered to company policies regarding health codes and safety regulations.
Crew Member
McDonald's
Mesquite, Nevada
09.2022 - 09.2023
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Stocked shelves and cases with new or transferred items.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Scrubbed and polished counters to remove debris and food.
- Brewed and served coffee and tea with preferred add-ins.
- Checked expiration dates on all products before serving them to customers.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Deli Clerk, Bagger
Smiths Food And Drug Store
Mesquite, Nevada
03.2020 - 10.2022
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Stocked shelves with fresh items daily.
- Rotated product on shelves to ensure freshness.
- Adhered to health and safety standards while preparing food.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Assisted customers with selecting products from the deli case or menu board.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Maintained records such as inventory levels or sales figures.
- Responded to customer questions regarding product availability.
- Sliced meats and cheeses and weighed deli items for customers.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Documented and entered special orders for event catering and party trays.
- Followed recipes and customer requests to prepare meals.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Offered samples to promote and upsell specials.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Maintained safe food handling practices to prevent germ spread.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Scrubbed and polished counters to remove debris and food.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Directed patrons to restrooms and other amenities within facility.
- Bagged groceries for customers quickly and accurately.
- Inspected produce for freshness, quality, and quantity before bagging.
- Stacked items in bags to maximize space and prevent breakage.
- Provided excellent customer service by answering questions about products and services.
- Assisted with stocking shelves when necessary.
- Organized checkout area to ensure a safe and efficient work environment.
- Greeted customers entering the store with a friendly attitude.
- Maintained cleanliness of checkout area including floors, counters, and shelves.
- Explained store policies regarding returns and exchanges to customers.
- Offered assistance to elderly or disabled patrons who needed help carrying bags out of the store.
- Checked expiration dates on food items prior to bagging them.
- Performed routine maintenance tasks such as sweeping floors, mopping up spills.
- Collected shopping carts from parking lot and returned to store.
- Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
Soft Count Team Member
Eureka Casino Resort
Mesquite, Nevada
10.2006 - Jan.2017
- Performed daily audits of soft count room to ensure accuracy of funds.
- Reconciled cash, coin and chips against established records.
- Processed large volumes of currency in accordance with applicable laws and regulations.
- Verified all paperwork for accuracy prior to submitting to supervisor.
- Maintained accurate records of all transactions in the soft count room.
- Monitored security cameras and alarms in the soft count room to ensure safety protocols were followed.
- Assisted with training new employees on proper procedures for handling money.
- Operated currency counting machines accurately and efficiently.
- Provided excellent customer service to players at all times while working in the soft count room.
- Researched discrepancies between reported counts and actual amounts found during the audit process.
- Conducted inventory control checks to verify that all items are properly stored away after each shift.
- Assisted other team members with balancing out their assigned areas throughout the day.
- Worked closely with surveillance personnel to identify any potential fraudulent activity occurring within the casino premises.
- Ensured compliance with company policies, procedures, as well as state and federal regulations pertaining to gaming operations.
- Reported any suspicious behavior or irregularities immediately to management staff.
- Identified opportunities for improvement in processes related to soft count activities.
- Participated in regular meetings with supervisors and other team members to discuss performance metrics.
- Enforced safety and security measures and protected sensitive zones by [Action taken].
- Exchanged money, credit, tickets or casino chips for patrons.
- Adhered to security protocols and cash-handling best practices to maintain correct totals.
- Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy with accounting staff.
- Balance daily financial records by reconciling transaction summaries.
- Identified slot machine issues, completing basic repairs and communicating with maintenance personnel to schedule more extensive repair work.
- Cleared coin jams and performed minor slot machine repairs.
- Monitored floor operations and resolved safety, service and equipment issues.
Education
Associate of Arts - Child Care
Utah Trade Tech
Utah02-1988
Skills
- Safe Food Handling
- Beverage Preparation
- Order Management
- Customer Service
Timeline
Crew Member
Wendy's
09.2023 - 02.2024
Crew Member
McDonald's
09.2022 - 09.2023
Deli Clerk, Bagger
Smiths Food And Drug Store
03.2020 - 10.2022
Soft Count Team Member
Eureka Casino Resort
10.2006 - Jan.2017
Associate of Arts - Child Care
Utah Trade Tech