Marshall Gutshall
Gulf Breeze
Summary
Dynamic and results-driven professional with extensive experience at Wendy's, excelling in customer service and cash handling. Proven ability to enhance team performance and streamline operations, ensuring high-quality service during peak hours. Strong communicator and multitasker, dedicated to maintaining cleanliness and exceeding customer expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
Wendy's
01.2023 - Current
- Delivered fast, friendly service at both the drive-thru and front counter, handling high-volume customer orders with accuracy.
- Operated POS systems to process cash, card, and mobile payments quickly and efficiently.
- Communicated clearly with customers to ensure orders were correct, upselling menu items when appropriate.
- Coordinated with kitchen staff to maintain smooth order flow and minimize wait times.
- Maintained cleanliness and organization of customer service areas, ensuring compliance with health and safety standards.
Crew Member
McDonald's
06.2022 - 12.2022
- Prepared and cooked menu items in a fast-paced environment, ensuring quality and consistency.
- Maintained food safety standards and kitchen cleanliness while meeting high-volume demand.
- Collaborated with team members to deliver efficient service during peak hours.
Crew Member
Dairy Queen Grill & Chill
06.2021 - 12.2021
- Assisted in daily operations to ensure efficient service delivery and customer satisfaction.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Operated point-of-sale systems accurately for processing transactions and managing cash.
- Engaged with customers to provide product information and resolve inquiries effectively.
Education
Associate of Arts - Computer Science
Pensacola State College
Pensacola, FL08-2026
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Communication
Certification
ServSafe Food Handling Certification
Timeline
Crew Member
Wendy's
01.2023 - Current
Crew Member
McDonald's
06.2022 - 12.2022
Crew Member
Dairy Queen Grill & Chill
06.2021 - 12.2021
Associate of Arts - Computer Science
Pensacola State College