Michelle Goodrich

Coordinate cardiac procedures and testing with cath lab, doctor and patients. Assist with check in of scheduled patients using EPIC. Process payments using cash and credit cards, maintaining accurate records of transactions. Place new supply orders, managed inventory and restocked clerical spaces.

Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure. Arranged pre-operative and post-operative appointments for cardiac patients. Managed planning, scheduling, and coordination of outpatient procedures with doctors schedule, cath lab and patient. Assisted with front desk duties as needed; checked patients in and out and collected payments. Made, canceled and confirmed appointments in EPIC system.

Started with Dr. Massullo when he was private practice in a small office where we were trained to do all necessary jobs. Checked in patients. Obtained client medical history, medication information, symptoms, and allergies when rooming patients. Checked out patients and scheduled any testing ordered. Obtained prior authorizations for in office testing.