DANA GRAME
Harveyville
Summary
People-focused operations leader with a strong track record in enhancing accuracy and streamlining processes. Expertise in guiding teams through complex workflows and policy changes, while delivering effective virtual onboarding and training programs. Fosters transparent communication and builds trust with stakeholders, ensuring operational readiness and compliance.
Overview
17
17
years of professional experience
Work History
Assistant Supervisor | Membership Systems
BLUE CROSS BLUE SHIELD OF KANSAS
Topeka
01.2025 - Current
- Served as the primary liaison for operational inquiries, provided guidance, resolved escalations, and coached employees through complex system processes.
- Led daily operational support and virtual team readiness by partnering with IT, vendors, and business partners, ensuring accuracy and consistent performance across Membership platforms.
- Guide requirements gathering, monthly testing, KPI monitoring, and user story refinement to support system enhancements, UAT cycles, and successful accuracy-focused implementations.
- Performed data reconciliation and validation to identify trends and root causes, recommending improvements to enhance accuracy, compliance, and audit-ready workflow consistency.
- Collaborated with cross-functional teams and external partners to interpret policy changes, translating them into accessible documentation and standardized operational practices.
- Maintain operational governance through SOPs, workflow documentation, and training materials that support onboarding, ongoing development, and standardized, audit-ready performance.
Assistant Supervisor | Membership Electronic Services
BLUE CROSS BLUE SHIELD OF KANSAS
Topeka
01.2023 - 01.2025
- Reviewed and processed complex electronic workflows, including 834 files and association-level renewals, ensuring accuracy and data integrity while facilitating timely, audit-ready updates across systems.
- Provided daily operational leadership and virtual team support while partnering with IT, vendors, and business areas to resolve issues, support system enhancements, and consistent performance across Membership operations.
- Performed detailed data validation and discrepancy resolution to research issues, identify trends, and recommend improvements that strengthened accuracy, compliance, and operational efficiency.
- Documented system changes, workflow updates, and process adjustments to maintain standardized, audit-ready records and support consistent, high-quality team performance.
- Built relationships with partner areas through status meetings, gathering requirements, and providing guidance to support transitions, technology adoption, and workflow improvements across teams.
- Coached team members daily, addressing complex questions to improve system understanding and enhance accuracy.
Product Engineering System Specialist
BLUE CROSS BLUE SHIELD OF KANSAS
Topeka
01.2019 - 01.2023
- Led UAT cycles, analyzed test outcomes, and partnered with IT to resolve defects, ensuring smooth implementations, clear communication, and operational readiness across impacted teams.
- Maintained and configured Benefit Plan data in PM4 (Product Machine), ensuring accuracy in downstream processing and resolving issues to support informed decision-making and consistent workflows.
- Reviewed contract and plan changes, performing detailed data reconciliation and validation to confirm accuracy, identify discrepancies, and support compliant, high-quality system updates.
- Collaborated with IT, Membership, and business units to communicate system changes and timelines, ensuring clarity in requirements and minimizing disruptions.
- Supported team development through virtual onboarding, remote shadowing coordination, and participation in virtual interviews, enhancing training quality and knowledge transfer.
Underwriting Analyst
BLUE CROSS BLUE SHIELD OF KANSAS
Topeka
01.2018 - 01.2019
- Analyzed insurance applications for compliance with company guidelines.
- Assessed risk factors to determine appropriate coverage levels.
- Collaborated with underwriters to evaluate complex cases effectively.
- Reviewed data inputs and validated accuracy to ensure compliance with plan requirements.
Contract Analyst
BLUE CROSS BLUE SHIELD OF KANSAS
Topeka
01.2016 - 01.2018
- Analyzed contractual agreements for compliance with company standards and regulations.
- Reviewed vendor contracts to ensure alignment with organizational goals and policies.
- Reviewed contract and benefit provisions, identified discrepancies, and ensured accurate system configuration.
- Collaborated with legal teams to address contract discrepancies and issues.
Supervisor of Temporary Enrollment Auditors
BLUE CROSS BLUE SHIELD OF KANSAS
Topeka
01.2015 - 01.2016
- Supervised daily operations to ensure compliance with organizational policies.
- Led auditor team and coordinated workloads for timely completion of enrollments.
- Trained and mentored team members to enhance performance and collaboration.
- Managed scheduling and staffing to optimize workforce efficiency and service delivery.
Membership Trainer
BLUE CROSS BLUE SHIELD OF KANSAS
Topeka
01.2012 - 01.2016
- Developed training materials for diverse employee skill sets at a leading health insurance provider.
- Facilitated workshops to enhance employee knowledge on health care regulations and policies.
- Developed training materials and provided workflow guidance to enhance employee accuracy and readiness.
- Coordinated onboarding programs for new hires to ensure smooth integration into the company.
Membership Enrollment Auditor
BLUE CROSS BLUE SHIELD OF KANSAS
Topeka
01.2009 - 01.2012
- Conducted enrollment audits, validated data accuracy, and identified compliance issues.
- Conducted thorough audits of financial records and compliance practices.
- Evaluated internal controls to ensure regulatory adherence and risk management.
- Collaborated with teams to identify areas for process improvement and efficiency.
Education
Bachelor of Integrated Studies - Focus On Communication and Leadership
Washburn University
Topeka, Kansas05-2024
Associate of Liberal Studies -
Washburn University
Topeka, Kansas12-2023
Skills
- Data validation
- Process improvement
- Cross-functional collaboration
- Project management
- Team leadership
- SOP development
- Root cause analysis
Timeline
Assistant Supervisor | Membership Systems
BLUE CROSS BLUE SHIELD OF KANSAS
01.2025 - Current
Assistant Supervisor | Membership Electronic Services
BLUE CROSS BLUE SHIELD OF KANSAS
01.2023 - 01.2025
Product Engineering System Specialist
BLUE CROSS BLUE SHIELD OF KANSAS
01.2019 - 01.2023
Underwriting Analyst
BLUE CROSS BLUE SHIELD OF KANSAS
01.2018 - 01.2019
Contract Analyst
BLUE CROSS BLUE SHIELD OF KANSAS
01.2016 - 01.2018
Supervisor of Temporary Enrollment Auditors
BLUE CROSS BLUE SHIELD OF KANSAS
01.2015 - 01.2016
Membership Trainer
BLUE CROSS BLUE SHIELD OF KANSAS
01.2012 - 01.2016
Membership Enrollment Auditor
BLUE CROSS BLUE SHIELD OF KANSAS
01.2009 - 01.2012
Bachelor of Integrated Studies - Focus On Communication and Leadership
Washburn University
Associate of Liberal Studies -
Washburn University