Dana Granato
East Hanover
Summary
Dynamic Account Manager with a proven record in enhancing client satisfaction and retention. Expertise in strategic account planning and mentoring teams to improve performance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Account Manager
Aetna/CVS
Parsippany, New Jersey
10.2000 - Current
- Managed client relationships to enhance satisfaction and retention rates.
- Developed strategic account plans to align with client objectives and maximize service delivery.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
- Analyzed market trends to identify opportunities for account growth and expansion.
- Led negotiations on contract renewals, ensuring favorable terms for clients and organization.
- Mentored junior account managers, fostering professional development and improving team performance.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Developed customized account plans for clients to help them achieve their business goals.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Developed and maintained strong working relationships with professionals within assigned territory.
Sales Executive
Aetna
Fairfield, New Jersey
03.2000 - 09.2000
- Developed and implemented strategic sales initiatives to drive revenue growth and enhance customer engagement.
- Cultivated relationships with key clients, resulting in increased loyalty and long-term partnerships.
- Analyzed market trends to identify opportunities for product expansion and competitive positioning.
- Conducted Open Enrollment meetings with clients
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Sales Associate
Aetna
Fairfield, New Jersey
01.1999 - 02.2000
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Assisted customers in understanding product offerings and navigating complex service options.
- Collaborated with team members to streamline sales processes, improving overall efficiency.
- Conducted product demonstrations to educate clients on features and benefits, driving engagement.
- Generated RFP's
- Led initiatives to optimize inventory management, reducing discrepancies and improving availability.
Administrative Assistant
Aetna
Fairfield, New Jersey
06.1997 - 12.1998
- Managed scheduling and calendar coordination for executives, ensuring efficient time allocation.
- Streamlined office procedures, enhancing workflow and communication among departments.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Assisted in preparing reports and presentations, contributing to informed decision-making processes.
Education
Bachelor of Arts - Psychology
Montclair State University
Montclair, New Jersey12-1996
Skills
- Customer service
- Teamwork and collaboration
- Revenue growth
- Prioritizing workflows
- Relationship building
- Issue resolution
- Goals and performance
- Organizational Skills
- Presentation Skills
Certification
- Licensed in Medical & Life Insurance
Timeline
Account Manager
Aetna/CVS
10.2000 - Current
Sales Executive
Aetna
03.2000 - 09.2000
Sales Associate
Aetna
01.1999 - 02.2000
Administrative Assistant
Aetna
06.1997 - 12.1998
Bachelor of Arts - Psychology
Montclair State University